Customer Service/mail Order Coordinator

7 months ago

Toronto, Canada Urban Nature Store Full time

**Customer Service/Mail Order Lead Hand - Toronto**

We are seeking a dedicated Customer Service/Mail Order (CSMO) Lead Hand to oversee the operations and activities of the mail order department. Their primary responsibility is to ensure that mail order processes are efficient, accurate, and meet customer expectations, ensuring excellent service delivery and customer satisfaction.

Overall, the CSMO Lead plays a crucial role in supervising the day-to-day operations of the mail order department, ensuring efficient order processing, inventory management, and exceptional customer service.

1) Previous customer service experience.

2) Strong verbal and written communication skills in English.

3) Ability to work well within a team

4) Detailed and accurate

5) Organized and able to plan tasks and activities

6) Mail order/retail experience

**Responsibilities include**:
1. **Supervision and Leadership**: The CSMO Lead is responsible for supervising a team of mail order associates, providing guidance, training, and supervision to ensure that employees perform their duties effectively and meet productivity targets.

2. **Order Processing**: The CSMO Lead oversees the processing of incoming orders, which may include reviewing customer information, verifying order details, checking inventory availability, and ensuring accuracy in product selection and quantities.

3. **Inventory Management**: The CSMO Lead will coordinate with inventory control teams to maintain accurate stock levels and ensure timely replenishment of merchandise. This involves monitoring inventory levels, conducting periodic audits, and addressing discrepancies or stock shortages.

4. **Quality Assurance**: The CSMO Lead ensures that orders arepicked, packed, and shipped accurately and in a timely manner. They may implement quality control measures, such as conducting regular inspections, addressing errors or issues, and improving processes to minimize errors.

6. **Process Improvement**: They identify opportunities to improve mail order processes, increase efficiency, and reduce costs. This may involve analyzing workflows, implementing automation or technology solutions, and collaborating with cross-functional teams to streamline operations.

7. **Compliance and Regulations**:The CSMO Lead ensures compliance with relevant regulations, such as data privacy, product handling, and shipping regulations. They stay updated on industry best practices and maintain a strong understanding of applicable laws and guidelines.

8. **Scheduling**:Coordinate the work schedules of all mail order staff and prepare a monthly schedule for review and approval.

9. Other customer service activities as identified.

Joining our team as a Customer Service/Mail Order Lead offers the opportunity to lead a dynamic team, drive customer satisfaction, and contribute to the growth of our organization.

Pay: $17.00-$22.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Casual dress
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- E-commerce: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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