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Mail Services Clerk
3 weeks ago
About Us:
Cassels Brock & Blackwell LLP is a leading national law firm focused on serving the transaction, advocacy and advisory needs of Canada’s most dynamic business sectors. We have one of the largest business law practices in the country, serving multinational, national and mid-market clients from our offices in Toronto, Vancouver and Calgary.
Our Culture:
At Cassels, our mission is to attract, retain and promote individuals of exceptional ability and talent from as broad a range of backgrounds as possible. We offer meaningful career opportunities, invest in professional growth, and foster an inclusive environment. Our Firm’s success is built on the unique skills, perspectives, experiences and values of each individual. We encourage a corporate culture that respects and celebrates the dignity, value and diversity of all.
Role Overview:
Our Toronto office is currently recruiting for a Mail Services Clerk in our Facilities & Business Services Department, reporting to our Manager, Facilities & Business Services. This role requires a candidate who will be responsible for performing day-to-day mail and courier processing activities, to ensure service standards are consistently met or exceeded and that all activities are in compliance with established policies and procedures.
The successful candidate will be responsible for:
- Performing daily pick-up, processing and distribution of inter-office, postal and courier mail.
- Processing all mail, adhering to department guidelines and controls (logging and tracking)
- Processing all outgoing courier requests, determining appropriate service level, provider or method.
- Troubleshooting delivery services issues with both courier service providers, staff and clients.
- Processing all incoming courier packages using tracking software.
- Coordinating delivery or shipping of large orders with other departments such as IT or Marketing.
- Tracking all courier deliveries using portable tracking software, including receipt confirmation via e-signatures.
- Processing all incoming and outgoing Registered Mail items.
- Receiving and e-delivering all incoming faxes.
- Assisting other departments with large mailings (as requested by Manager, Facilities & Business Services).
- Prepping and packaging outgoing mail/courier to meet established timelines.
- Handling escalations and special requests.
- Reporting metrics to Manager as directed.
- Cross-training with the print services team for the ability to back up during absences, vacations, high volume requests.
The successful candidate must have the following education, experience and/or demonstrated skills:
- 1-3 years of related office services experience with exposure or background in mail services.
- Knowledge of general administrative policies/procedures.
- Excellent communication, customer service and organizational skills.
- High integrity and discretion to ensure confidentiality of sensitive information.
- Working knowledge of Microsoft Office applications.
Employment Type: Permanent, Full-Time (On-Site)
What we offer:
- Competitive compensation + Extended Health & Dental Care.
- RRSP Matching Program.
- Education/tuition allowance.
- Fitness Reimbursement Program.
- Diversity and Inclusion Centric Culture.
- A Culture of Wellness: Cassels recognizes the importance of wellness and provides a comprehensive program that addresses the mental and physical well-being of our employees by providing resources, services, training and support on an ongoing basis.
- A fully stocked kitchen with healthy snacks, plus coffee, tea, and drinks throughout the year.
- A business casual dress code (client/day specific).
- Employee referral bonus.
- A hybrid work environment.
Cassels is an equal opportunity employer with a strong commitment to diversity, inclusion, equity and an accessible environment. It is our priority to remove barriers to provide equal access to employment. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. All qualified candidates are encouraged to apply, and we will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request. Please contact our recruiter for any questions, accommodations or specific requests.
We wish to thank all applicants for their interest, however, only candidates selected for interviews will be contacted. We regret that we are unable to respond to individual inquiries about application status, unless required for accommodation purposes.
