Customer Service Representative

7 months ago

Toronto, Canada Active Dynamics Full time

**Active Dynamics** is a progressive OEM supplier that designs, tests, and manufactures unique solutions for multiple systems and multiple industries. These full-service, end-to-end capabilities are paired with a collaborative, creative approach, global reach, and agile structure to offer real-world benefits in terms of turnaround time, cost, service, and customization. We're always growing, always evolving, and always finding new ways to bring meaningful value to our customers and partners.

As a world leader in the design and manufacturing industry, Active Dynamics is seeking an eager and enthusiastic experienced **Customer Service Representative / Order Management **to join our successful Toronto team immediately. We are looking for a talent with solid professional skills in the manufacturing industry.

The Customer Service Rep / Order Fulfillment Analyst is responsible for providing excellent communication and organizational service to our internal and external customers, coordinating and executing a broad range of customer service activities for our company, and contributing to the efficient day-to-day operations of the Customer Service department. As a Sales and Program Management team member, this role is part of a high-performing work system that emphasizes teamwork and excellent customer service. This position reports to the Customer Service Manager.

**This position is a 1-year maternity leave replacement with 2 weeks paid vacation**

**What you will be doing**:

- Processing sales orders, which includes verifying correct pricing, and part numbers, and ensuring all company policies have been followed
- Tracking the status of customer orders using internal tools and processes
- Manage, analyze and reconcile customer order movements both internally and externally
- Monitor and coordinate customer purchase order releases and cancellations
- Tracking recurring issues that arise in the order entry process and proactively recommending solutions to improve the process
- Handling complaints, settling disputes and negotiating with both internal and external customers
- Analyzing forecast information to compare and identify the underlying principles, reasons, and facts behind movement changes
- Monitoring order trends
- Reviewing orders for completeness according to business rules and forwarding incomplete orders for review by other departments
- Conferring with production, sales, and shipping to expedite or trace shipments
- Checking inventory records to determine the availability of the requested product
- Calculating and compiling order-related statistics, and preparing reports for management
- Participate in and complete special projects as assigned, including automation efforts, system testing, and customer research, and represent Active Dynamics in company projects and meetings
- Developing constructive and cooperative working relationships with others, and maintaining them over time
- Assisting with new product releases and other projects
- Other duties and responsibilities as required

**What you bring along**:

- Post-secondary education with a focus on Business or Administration
- 3 to 5 years of Customer Service experience, ideally within a fast-paced manufacturing environment
- High level of proficiency with Microsoft Office including Excel
- Strong experience in SAP and EDI
- Experience with Syspro is an asset
- High level of professionalism
- Strong written and oral communication skills
- Excellent communication, interpersonal, organizational skills with strong business acumen and attention to detail, and accuracy
- Ability to prioritize and deliver results in a demanding environment with multiple changing priorities and aggressive deadlines

**Other details**:
Our team includes members with a wide diversity of cultural and technical backgrounds, ages, and experiences. We understand that your work at Active should support you no matter your current situation.

**Contact**:
If you are interested in applying, please send us your resume demonstrating your qualifications, skills, and experience.

Under the Accessibility for Ontarians with Disabilities Act (AODA), Active Dynamics provides accommodation support throughout the recruitment process upon request. If you require accommodation at any point throughout the recruitment process, please let us know.

Powered by JazzHR

L58IWwvIEU

  • Customer Service Representative

    2 days ago

    Toronto, Canada JP Towing Service & Storage Ltd. Full time

    JP Towing is currently looking to hire a Customer Service Representative. The right Customer Service Representative is: - Consistent and reliable - Dedicated with a strong work ethic - Someone with experience in a customer service role - Remarkably proactive and is able to work independently without constant instruction - Able to remain calm under...

  • Customer Service Representative

    7 months ago

    Toronto, Canada Abstract Management Group Full time

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...

  • Customer Service Representative

    7 months ago

    Toronto, Canada Makumba Acquisitions Full time

    Customer Service Representative **Duties**: - Communicate effectively in English and Spanish to assist bilingual customers - Analyze customer inquiries and provide appropriate solutions or recommendations - Upsell products or services to maximize sales opportunities - Conduct outbound calls to follow up with customers or provide additional...

  • Customer Service Representative

    2 days ago

    Toronto, Canada DCL Corporation Full time

    **WHY JOIN DCL CORPORATION?**: **Do you want a colorful career in the pigments industry? You've come to the right place! DCL Corporation is seeking an experienced Customer Service Representative to join our Team! As a Customer Service Representative, you will be a part of our dynamic customer service team who are dedicated to optimizing customer satisfaction...

  • Customer Service Representative

    4 days ago

    Toronto, Canada People Corporation Full time

    At ACL, we believe our employees make the difference. That's why we provide a professional and motivating team environment where contributions are valued. This belief, supported by an entrepreneurial culture, has helped build a company with a strong history and an exciting future. We are currently hiring for a Customer Service Representative in our Toronto...

  • Customer Service Representative

    8 months ago

    Toronto, Canada VB Full time

    We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...

  • Customer Service Representative

    2 months ago

    Toronto, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals in Toronto is seeking a highly motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving customer complaints in a professional and courteous manner.Key Responsibilities:Provide...

  • Customer Service Representative

    2 days ago

    Toronto, Canada Saand Inc Full time

    Title**:Customer Service Representative** Department: Sales & Customer Service - **Purpose of position**:_ The Customer Service Representative position is responsible for developing strong relationships with clients and having a deep understanding of customer needs to act as the liaison and main point of contact between the customer and other departments....

  • Customer Service Representative

    2 days ago

    Toronto, Canada BreezeMaxWeb Full time

    **Responsibilities** **The Customer Service Representative is responsible for managing a list of specific accounts; assist clients through up selling and crossselling additional services, and supporting other client service initiatives as they arise. Account Managers are key to our commitment of delivering exceptional client service.** **Duties of the...

  • Customer Service Representative

    7 months ago

    Toronto, Canada GFL Environmental Full time

    GFL Environmental is looking for an experienced Customer Service Representative to be based out of our Weston Road, Toronto, Ontario location. The Customer Service Representative will assist in selling and promoting GFL’s solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions...

  • Customer Service Representative

    7 months ago

    Toronto, Canada GFL Environmental Full time

    GFL Environmental is looking for an experienced Customer Service Representative to be based out of our Weston Road, Toronto, Ontario location. The Customer Service Representative will assist in selling and promoting GFL’s solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions...

  • Vehicle Impound

    5 days ago

    Toronto, Canada JP Towing Service & Storage Ltd. Full time

    JP Towing is currently looking to hire a Vehicle Impound Release Customer Service Representative. - Consistent and reliable - Dedicated with a strong work ethic - Someone with experience in a customer service role - Remarkably proactive and is able to work independently without constant instruction/supervision - Able to remain calm and work well under...

  • Order Entry

    4 days ago

    Toronto, Canada Crown Food Service Equipment Full time

    _Crown Food Service Equipment is a leading design and manufacturer of steam cooking equipment for the commercial foodservice industry._ - Crown complements other recent strategic investments in the steam cooking category. With this collection of brands and products, the Middleby steam platform is positioned with industry leading innovations and customer...

  • Customer Service Representative

    2 days ago

    Toronto, Canada Richard Hall- Desjardins Insurance Agent Full time

    **Insurance Account Representative** - Desjardins Agent Team Member** **Location**: Type: Full Time **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins independent contractor agent may be the career for you! **Responsibilities**: - Develop...

  • Customer Service Representative

    7 months ago

    Toronto, Canada Annabella Bai - Desjardins Insurance Agent Full time

    **Customer Service Representative** - Desjardins Agent Team Member** Location: Markham Type: Full Time Desjardins Insurance is a leading Canadian insurance provider that offers a wide range of insurance products and services to individuals and businesses. We are known for our commitment to personalized service, competitive rates, and innovative solutions...

  • Customer Service Representative

    4 weeks ago

    Toronto, Ontario, Canada Akriti gaire Full time

    About Akriti GaireWe are a dynamic retail company seeking dedicated and customer-oriented individuals to join our team as Customer Service Representatives.Salary: $45,000 - $60,000 per yearAs a Customer Service Representative, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, restocking...

  • Customer Service Representative

    7 months ago

    Toronto, Canada Pardons Canada Full time

    **Job Summary**: We are an industry-leading mid-sized organization in the Criminal Justice Sector who have been helping Canadians remove criminal records for over 30 years. We are located near St. Clair and Bathurst in Downtown Toronto. We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative....

  • Customer Service Representative

    7 months ago

    Toronto, Canada ServiceOntatio004 Full time

    Experience as customer service representative at Service Ontario offices preferred. Schedule: - 8 hour shift - Monday to Friday Work Location: In person

  • Customer Service Representative

    3 months ago

    Toronto, Canada Voxig Full time

    The Customer Service Representative will be responsible for responding to customer inquiries, troubleshooting issues, and providing excellent support to clients. **Key Responsibilities**: - Provide product information and resolve issues. - Document customer interactions and follow up as needed. **Required Qualifications**: - High school diploma or...

  • Customer Service Representative

    7 months ago

    Toronto, Canada GFL Environmental Inc. Full time

    GFL Environmental is looking for a Customer Service Representative to be based out of our Weston Road, Toronto, Ontario location. The Customer Service Representative will assist in selling and promoting GFL’s solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a...