Administration - Receptionist

1 month ago

North Vancouver, Canada The Jim Pattison Auto Group Full time

Jim Pattison Volvo Cars North Vancouver is seeking a friendly and organized individual to join our team as a Receptionist. This is a fantastic opportunity to be the face of our dealership and contribute to creating positive experiences for our valued customers. If you are considering a career in the automotive industry, this is a great way to get started. We believe in promoting from within; we have various career opportunities in customer service, administration, trades, management, and much more

Why join us
- Competitive commission and bonus plans.
- We have premium products with highly effective prices at our high-volume location.
- Flexible schedules.
- Manufacturer and in-house training are provided.
- Exclusive access to vendor promotions, offers and purchase programs.
- Recognition and rewards program.
- Comprehensive benefits package including: Healthcare, Dentalcare, Life Insurance, AD&D, Global Medical Assistance, Short-Term and Long-Term Disability, and more
- Amazing colleagues, great working environment, and a team building culture

A day in the life
- Greeting customers visiting the showroom and inquiring as to the purpose of their visit.
- Referring customers to the appropriate department, notifying the employee concerned that a customer is waiting and introducing customers to the sales consultants.
- Welcoming and serving customers visiting the service department.
- Helping customers with directions or any appropriate information they need while maintaining high company confidentiality and customer satisfaction.
- Maintain a tidy and stocked customer waiting lounge, kids play area, and coffee station.
- Professionally answering phone calls and re-directing those calls to respective departments
- Acquiring basic knowledge about the dealership, to be able to respond to inquiries for general information.
- Taking payments from customers and issuing receipts along with other office duties as required or requested by management.
- Stock in New & Used cars and assist sales department with vehicle inventory control.
- Book in service appointments on X-time.
- Distribute any incoming mail to appropriate personnel.

What we look for
- Front-facing customer service is an asset.
- Experience with CDK One-Eighty is an asset.
- Dealership admin experience is an asset.
- Proficient in Microsoft Office Applications (Word, Excel, Outlook).
- Excellent customer service skills with positive and courteous telephone etiquette.
- Strong organizational and time management skills.
- Ability to multi-task without compromising on quality.
- Extremely dependable and punctual.
- Ability to prioritize tasks according to importance in a fast-paced environment.
- Excellent verbal and written communication skills.
- Ability to interact professionally with both co-workers, guests and vendors
- Data entry skills.

More about us

We would like to thank all applicants for their interest in this exciting opportunity, however, only those selected for an interview will be contacted directly.

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