Front of House Manager

5 months ago

Toronto, Canada Lulu Bar Full time

***

Reporting to the **General** Manager **at Lulu Bar, the **Front of House** **M**anager** contributes to all front of house operations and is responsible for several functions including but not limited to scheduling, inventory control, coordination of sales, guest services, budgeting, and employee training. Must have a constant presence in the restaurant and ensure the company image is always positively supported through remarkable client experiences with consistently high levels of service.

**WHO WE ARE**

**Concorde is coming to Toronto **Concorde Group first entered Calgary’s hospitality scene in 1987 and 36 years later has grown to become one of Canada’s largest and most diverse hospitality companies.

Lulu Bar is an escape from the ordinary. Its welcoming vibe is reminiscent of hidden gems from your last vacation, only better because its right here in your own backyard. With a healthy, Pacific
- inspired menu, Lulu’s wood
- fired food is light and fresh
- but heavy on flavour. Lulu has consistently earned its spot on Canada’s Best 100 Restaurants List since 2020 when it first opened.

**COMPENSATION**
- Competitive annual salary + Gratuities
- Paid leave for sick and bereavement
- Professional development financial support
- Duty meals
- Comprehensive extended health and insurance benefits package
- 2 weeks’ vacation
- Cell phone allowance
- Company-wide food & beverage discount & access to frequent local business discounts/specials

**WHAT YOU’LL DO**

**Lead**
- Effectively manage consistent cooperation and communication between the front and back of house staff.
- Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service.
- Evaluate current practices and processes, immediately recognize potential areas of conflict, and initiate ways to improve current business methods, quality of products and guest service.
- Provide instruction for staff members and coach employees to improve learning and enhance performance.
- Delegate appropriate tasks and manage staff workloads.

**Execute**
- Ensure every guest is handled with the highest level of professionalism and complaints are dealt with quickly and efficiently.
- Understand and execute operations of a bustling business using all current HR policies, operations procedures, standards, specifications, guidelines, and training programs.
- Understand products and services, develop new prospects for opportunity, and understand guest needs clearly.

**Administrate**
- Forecast sales to formulate goals and assist employees to meet goals.
- Manage personal promo budget and report any overages to Regional Manager.
- Manage cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
- Occasionally perform physical activities in a variety of environmental conditions that require moderate to maximum strength including sitting, climbing, lifting, balancing, walking, and handling of materials.
- Use logic and reason to identify solutions and alternatives for a successful outcome in many situations including cost/benefit analysis, sales and product quality, and conflict resolution.
- Execute any other tasks required.

**WHAT YOU HAVE**:

- About 3 years’ experience with demonstrated success in a comparable role.
- Advanced knowledge of industry best practices, guest services and food and beverage.
- Strong communication skills with ability to establish and develop relationships with employees, partners, vendors, and customers.
- Demonstrated ability to consistently meet or exceed sales objectives and substantial knowledge and experience successfully executing modern sales strategies.
- Practiced leadership skills in a hospitality environment and demonstrated ability to manage and train a team while positively influencing employee behavior and development.
- Ability to maintain professionalism, control, and composure in difficult and stressful situations.
- Demonstrated ability to organize efficient work schedules, delegate tasks and work effectively under pressure to achieve objectives.
- Working knowledge of applicable employment related legislation.
- Experience handling employee issues/concerns and executing performance management procedures including performance reviews, disciplinary actions, and terminations.
- Strong team player that leads by example and has demonstrated the ability to reliably execute or delegate work to meet objectives.
- Experience and knowledge of budget analysis methods, general accounting skills and ability to operate a cash register or POS system.
- Ability to fluently communicate in both written and verbal English.
- Ability to stand for extended periods of time and lift 50lbs.
- Comfortable using Microsoft Office Suite.
- Possess high professional ethics and avoid extreme familiarity or conflicts with other.
- Must be over 19 as alcohol serv

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