Front of House Supervisor-barista
2 months ago
**About Forno Cultura**
Forno Cultura is an artisanal bakery rooted in Italian traditions, offering high-quality, handcrafted products. We take pride in our strong community connections, sustainable practices, and a welcoming atmosphere that celebrates food and culture.
**Position Overview**
We are seeking a dynamic and passionate Front of House Supervisor/Barista to lead our front-of-house team and deliver exceptional customer service. This role combines leadership responsibilities with hands-on barista duties, ensuring that every guest receives an authentic Forno Cultura experience. If you’re a team-oriented individual with a passion for artisanal products and creating memorable customer interactions, we’d love to hear from you.
**Key Responsibilities**
Supervision & Leadership:
- Oversee daily front-of-house operations, ensuring smooth service flow.
- Lead, mentor, and train the front-of-house staff, promoting teamwork and high standards.
- Ensure adherence to Forno Cultura’s customer service principles, promoting a welcoming environment.
- Manage shift scheduling and staff performance, addressing any issues promptly and professionally.
Barista Duties:
- Prepare and serve coffee to highest standard.
- Maintain cleanliness and organization of the coffee station and front-of-house areas.
- Ensure product quality and presentation reflect Forno Cultura’s artisanal approach.
- Manage coffee bean and beverage inventory, placing orders as needed.
Customer Service:
- Provide an exceptional level of service, building rapport with customers and handling inquiries and concerns.
- Educate customers about our artisanal products, ingredients, and the Forno Cultura story.
- Handle POS transactions accurately and efficiently.
Operational Duties:
- Monitor inventory levels of front-of-house items, assist with ordering
- Ensure compliance with health and safety regulations and cleanliness standards.
- Assist with visual merchandising, product displays, and special promotions.
Qualifications & Skills
- Proven experience in a supervisory role within a café or similar environment.
- Skilled barista with a strong knowledge of coffee preparation techniques.
- Excellent leadership and interpersonal skills, with a focus on team development.
- Strong communication abilities and problem-solving skills.
- Passionate about artisanal food, customer service, and hospitality.
- Ability to multitask and work in a fast-paced environment.
**Benefits**:
- Competitive salary based on experience.
- Opportunity to grow within the company.
- Employee discounts on Forno Cultura products.
- Collaborative and creative work environment.
- Health and medical benefits
**Job Types**: Full-time, Permanent
Pay: $18.00-$22.00 per hour
**Experience**:
- barista: 2 years (required)
- Food industry: 2 years (required)
Work Location: In person
Application deadline: 2024-10-14
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