Front of House Manager

4 days ago

Toronto, Canada Canadian Opera Company Full time

**EMPLOYMENT OPPORTUNITY
**FRONT OF HOUSE MANAGER**

**AT THE FOUR SEASONS CENTRE FOR THE PERFORMING ARTS
**The Four Seasons Centre for the Performing Arts is a 2000+-seat performance venue in the heart of downtown
Toronto. The centre is the home of the Canadian Opera Company and The National Ballet of Canada, and hosts a
variety of other events including galas, meetings, corporate functions, film screenings, and social events.

This is a full-time position with a salary range of $55,000 - $65,000 per annum, commensurate with experience.

**WHAT WE OFFER**

This leadership role within the Canadian Opera Company offers several key attributes:

Competitive salary and vacation package

Opportunity to work within a progressive, inclusive, and welcoming arts organization

Employee Assistance Program

Extended healthcare coverage

RRSP contribution plan after one year of service

**OVERVIEW**
Reporting to the Associate Director, Patron Services, this department head-level position leads the operational
oversight of public-facing areas and staff management. The Front of House Manager ensures operational service
excellence for our patrons, guests, and colleagues within the ushering department. Success requires effective
leadership and development of colleagues, as well as a strong service-driven approach towards performance and
event standards.

This is an **in-person position**, with limited ability to work remotely. During our performance season (September
- June), this position’s schedule requires predominantly evening and weekend shifts.

**KEY RESPONSIBLITIES **

Ensure that service excellence is delivered at all public-facing touch points within the Front of House
department

Provide outstanding people management, through leading by example and hiring, onboarding, training,
coaching, and continuing development of Front of House staff

Participate, support, and collaborate with the operational management team within the Four Seasons
Centre, ensuring organizational excellence and sound management practices

Fortify and support accessible and inclusive customer service

Maintain and ensure compliance with government agencies, guidelines, and best practices for venue health
and safety

Act as designated Manager on Duty as required; responsible for all F& B, Front of House, Fire & Safety,
and patron issues

**EXPERIENCE AND SKILLS**
- paced customer service environment, preferably within the performing arts, venue, or hospitality field, combined
experience with a desire for professional growth.

The ability to model and build/maintain professional, positive, courteous, and effective relationships with

peers, partners, and our clientele

Robust interpersonal, presentation and communication (written and verbal) skills

Ongoing commitment to staff development, coaching and personnel accountability

Exceptional leadership skills combined with the ability to oversee, direct, and develop departmental people,

administrative systems/processes and finances; as well as long-term planning and special projects

The ability to stay calm as well as make others at ease, feel more confident/positive in stressful situations;
combined with the ability to make appropriate decisions quickly

High-level attention to detail, paired with the ability to manage on a larger scale

Excellent time management, ability to prioritize and delegate tasks effectively

Ability to design and develop service standards, which increase department efficiencies and improve

patron/guest experience

Commitment to a high level of personal ownership of role responsibilities, combined with the ability for

proactive and strategic approach to manage current business and develop new opportunities

learn new software/programs

Financial literacy combined with the ability to manage the business financially in a strategic manner, by

forecasting/budgeting and controlling costs

Experience in health and safety procedures, best practices, regulations, and protocols

A curious nature, combined with the ability to uncover and understand functional components and team

dynamics; problem solving and finding solutions that support overall organization goals

Strategic and long-term/growth-orientated approach to managing human resources

Current Smart Serve certification

Previous experience with ticketing, event management and/or CRM databases an asset

‘Front of House Manager Application’).

As Canada's largest opera company, the COC deeply values equity and diversity across all levels of the

organization and believes in fostering an inclusive, discrimination-free environment that fully supports our team’s

personal and collective success. We are committed to building a workforce that reflects our community, our city,

and our country and, in turn, the COC welcomes applicants from all backgrounds and abilities who share and

embrace these values of anti-racism and inclusion.

The COC is committed to providing accommodations for people with disabilities in ac

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