Front of House

6 months ago


Toronto, Canada Forno Cultura Full time

**About Us**:
Forno Cultura is a renowned artisanal bakery dedicated to crafting exceptional baked goods, cookies, and pastries. Nestled in the heart of the community, our bakery prides itself on delivering unparalleled quality and service to our valued customers.

We are currently seeking a dynamic and experienced individual to join our team as a Front of House (FOH) / Floor Manager. This pivotal role will oversee the daily operations of our front-of-house team, ensuring a seamless and memorable experience for every guest who walks through our doors.

**Key Responsibilities**:
**Guest Experience**:

- Ensure a consistently high level of guest satisfaction by overseeing all aspects of the front-of-house operation.
- Address customer concerns and feedback promptly and professionally, ensuring a warm and welcoming atmosphere.

**Team Leadership**:

- Lead and mentor a team of front-of-house staff.
- Set clear expectations, provide ongoing training, and inspire team members to excel in delivering exceptional service.

**Hospitality Focus**:

- Cultivate a culture of hospitality and service excellence within the team.
- Ensure every guest feels valued and attended to, enhancing their overall experience at our bakery.

**Operational Coordination**:

- Oversee daily operations, including opening and closing procedures, overall guest flow.

**Product Knowledge**:

- Maintain a deep knowledge of our wine selection and retail offerings.
- Provide guidance to staff in recommending wine pairings and effectively promoting retail products

**Training and Development**:

- Continuously train and develop front-of-house staff to enhance their hospitality skills.
- Foster a culture of professionalism and exceptional service.

**Event Management**:

- Coordinate and oversee special events, private parties, and wine tastings hosted at the establishment.

**Qualifications**:

- Proven experience in a leadership role within the food, hospitality, retail, or wine industry.
- Strong knowledge of wine and retail products, with a passion for sharing this expertise with guests.
- Exceptional communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Leadership and team-building skills to motivate and manage a diverse team.
- Ability to work flexible hours, including weekends.

**Benefits**:

- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Staff discounts on retail products and dining experiences.
- Opportunities for career advancement within our growing organization.

**Job Types**: Full-time, Permanent

Pay: $52,000.00-$58,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Paid time off
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Tips

**Experience**:

- management: 2 years (required)
- hospitality/Food retail: 1 year (required)

Licence/Certification:

- Smart Serve (required)
- Food Safety Certification (required)

Work Location: In person



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