Manager, IT Operational Readiness

2 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 209653

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As an Operational Readiness & Release Manager, you will be responsible for facilitating the efficient and successful delivery of software releases, ensuring IT operational readiness, actively participating in global release management initiatives, and collaborating closely with the Change Management to streamline the introduction of changes into the production environment. Act as enabler and facilitator in order to provide successful user support to all stakeholders. You will also help ensure that all IT deployments adhere to governing regulations, Scotiabank’s standards policies, processes and procedures for compliance.

**Is this role right for you? In this role you will**:

- You thrive in a day to day operations type environment that is governed by processes and procedures.
- You don’t shy away from fostering effective communication channels and stakeholder engagement.
- You thrive at identifying and communicating all residual project risks for acknowledgment by appropriate management personnel and work on mitigation strategies.
- You are able to provide constant and tailored training /education of the current processes to end users.
- You are keen at contributing to the development of best practices within the SDLC framework.
- You will elevate team issues and work to overcome implementation obstacles at the functional / workstream level.

**Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**:

- At least 3 - 5 years experience working in IT Operations and governance to ensure compliance to banks risk management framework and bank policies.
- At least 3 - 5 years experience working in an IT Service Management environment defining service management processes and procedures.
- Working experience across multiple methodologies and frameworks (e.g. ITSM, Lean Six Sigma, SDLC, Agile)
- Excellent user operational support skills to aid in the completion of the tasks.
- Attentive to details and deadlines; ability to manage multiple priorities.
- Possess strong communication (verbal/written/comprehension) skills in English.
- Strong organizational and time management skills.
- Able to work independently and as a team within a defined scope and pivot when needed.
- Able to write documentation related to processes, procedures, user guides and training material.
- ServiceNow experience is a plus.
- Have a post-secondary education in Computer Science, Information Systems or in a related IT technical field.
- Fluent in Spanish is an asset. This includes both written and verbal.(nice to have)
- ITIL certification. (nice to have)

**What’s in it for you?**
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
- Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more

Work arrangements: Hybrid

LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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