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Operations Officer

3 months ago

Halifax, Canada BLS International Services Canada Inc Full time

**About BLS International**:
BLS International Services Ltd. awarded as "Best under a Billion" by Forbes Asia, is One of the Top 3 Visa Outsourcing MNC, globally for Governments and Diplomatic Missions in the domain of Visa, Passport, Other Consular Services, e-Governance, e
- Visa, Bio-metric and Identity Management, Attestation and Retail Services, present in 66 Countries and serving over 46 Client Governments. The company has a robust strength of over 15,000 employees and associates who operate from more than 12,000 Offices, globally.

Job Overview:
We are seeking a detail-oriented and organized Operations Officer to join our team. The Operations Officer will be responsible for overseeing daily operations, managing administrative tasks, and ensuring efficient processes within the organization.

**Duties**:

- Biometrics capture (Photo & Fingerprints)
- Cash collection & POS entry
- Provide applicants with information on all Value-added services
- Admin duties: photocopying/scanning/filing/inventory
- Complete the delivery of passport to applicant via courier or pick-up
- Other duties as assigned by Supervisor or Manager
- Client facing - answering queries, advising applicants, managing disputes
- Ensure Audit, Compliance and all process adherence to company policies and procedures.
- Re-submission & follow up - making related calls and ensure re-submission.

**Requirements**:

- 3 years of working experience in to Customer service and Direct sales is preferred
- Proficiency in English; fluency in French is a plus
- Strong analytical skills to assess operational effectiveness
- Excellent organizational abilities to manage multiple tasks efficiently
- Ability to communicate effectively both verbally and in writing
- Prior experience in an operations or administrative role is preferred

This position offers a dynamic work environment where you can contribute to the growth of the organization while enhancing your operational skills. Join us as an Operations Officer and be part of a team dedicated to excellence.

Pay: $15.20 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

Ability to commute/relocate:

- Halifax, NS: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Customer service: 3 years (preferred)
- Direct sales: 3 years (preferred)
- Administrative: 1 year (preferred)

Work Location: In person

Expected start date: 2024-06-10