Front Desk Agent
3 months ago
**Job Overview**
**Duties**:
- Greet guests upon arrival and assist with check-in/check-out procedures
- Answer phone calls and direct inquiries to the appropriate department
- Handle guest requests and resolve any issues promptly and professionally
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area
- Provide information about hotel services, facilities, and local attractions
- Assist with administrative tasks as needed
**Requirements**:
- Previous experience in a hotel or customer service role is preferred
- Excellent communication skills with a strong focus on customer satisfaction
- Bilingual or multilingual abilities are a plus
- Knowledge of front desk operations and hospitality industry practices
- Exceptional phone etiquette and interpersonal skills
Pay: From $16.00 per hour
Expected hours: 40 per week
Additional pay:
- Bonus pay
**Benefits**:
- Dental care
- Extended health care
- Vision care
Flexible language requirement:
- French not required
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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