Full Time Front Desk Supervisor/duty Manager-the

6 months ago

Halifax, Canada Westin Nova Scotian Full time

**_The Westin Nova Scotian, in the Seaport District, offers travellers a relaxing retreat with stunning views_**_of Halifax Harbour in_**_a location central to restaurants and attractions._**

**_ Our modern, upscale rooms and suites feature luxurious accommodations with contemporary amenities. With over 24000 sq ft of well-appointed function space we are ready to service any event or conference._**

**_ We are passionate professional hoteliers dedicated to the art of hospitality_**

**_ Our team members are dedicated to providing exceptional personalized service to our guests;_**_our dedication to the customer shows in everything we do._**

**_ We put people first We take care of our associates who in turn take care of the customers._**_Our customers are our associates, guests, owners, investors and communities._**_Mutual respect is at the heart of every customer exchange._**

**Front Desk Supervisor/Duty Manager**

You are a people person and have already proven your ability to go above and beyond. As a Front Desk Supervisor/Duty Manager you are working hand in hand with the front office team to deliver the guest Wow experience, constantly setting an example and helping where needed.

As
**Front Desk Supervisor/Duty Manager**, you will
- **Be Guest Centric -** talk to the guests as they check in and when they leave, pro-actively addressing any concerns they may have, elevating them to the next level if needed. Make your department one which anticipates guest needs vs. one that simply reacts.
- **Be Employee Centric -** train new staff to our processes, helping them with questions and concerns, scheduling them as needed, keeping both business levels and employee preferences in mind.
- **Be a Role Model -** help others make it to the next level like you did, so you can continue your own upward progression. Lead by example..
- **Be a Safety & Security Agent -** follow your hotel's established safety and security policies & procedures as well as all OSHA guidelines, reporting issues to maintenance and/or security.
- **Be the Manager on Duty**

**Requirements**:
**Job Requirements**

This role requires at least one year of progressive experience at a hotel or other customer related position. A high school education as well as some college related course work helpful. Good verbal and written English communication skills are required, with a second language helpful. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work - exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.

MUST BE AVAILABLE FOR SHIFTS DAYS, EVENINGS, WEEKENDS AND HOLIDAYS WITH FLEXIBILITY TO WORK BEYOND SCHEDULED HOURS ON OCCASION AS REQUIRED.

**QUALIFICATIONS**:

- High school diploma or equivalent certification required (GED)
- One (1) year of progressive experience working in the hospitality industry
- Experience managing a team in a hospitality role or equivalent customer service role an asset
- Proven customer service experience with a strong guest-focused mentality
- Must have excellent management skills, communication skills, and multitasking skills
- Degree in business administration, hospitality management, or hotel management preferred.
- Proficiency with Microsoft programs, Hotel software, computer systems, office equipment, telephone switchboard, credit/debit approval machine, 2-way radios, pager systems.
- Must be available to work on a full-time basis (more than 32 hours per week) on a variety of shifts; evenings, weekdays, weekend and holidays with flexibility to work beyond scheduled hours as required
- Must be able to maintain composure and objectivity in escalated/stressful situations.
- Must be effective in problem solving in the workplace; including anticipating, preventing and resolving appropriately
- Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.

**DUTIES & FUNCTIONS**:

- Maintain a high level of guest satisfaction by overseeing all front office activities; ensuring all duties are completed
- Support the front office team by effectively resolving any concerns raised by co-workers or guests; addressing all complaints, concerns, or incidents in a polite, timely, and responsive manner
- Act as evening Manager on Duty
- Perform duties of Guest Services Agents as required.
- Light work - Exerting up to 20 pounds of force occasionally and 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Participat

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