Human Resources Manager, Contact Centre

1 day ago


Scarborough, Canada The Home Depot Canada Full time

**Position Purpose**:
**Position Responsibilities**:

- HR Support for associates, nation-wide
- Proactively anticipate and respond to internal HR requests in a timely manner
- Work closely with business leaders and associates across the designated functional areas on major business initiatives and related Human Resources actions as an important business partner
- Drive HR metrics & reporting and analysis including recruitment, retention, diversity and inclusion, payroll management, etc.
- HR Support for off-site Quebec PSC team
- Ensure an environment of positive associate relations
- Provide HR guidance and coaching to the Contact Centre Leadership team
- Fully understand how the Contact Centre interacts with the rest of the division and support these goals through HR partnership
- Partner closely with staffing team & hiring managers to identify upcoming vacancies - facilitate timely hiring and quality of process. Ensure compliance with all applicable law and policy
- Screen and assess resumes of job applicants and conduct interviews
- Partner closely with the PSC Workforce management team to ensure alignment on staffing needs and other HR practices
- Lead orientation & on-boarding for new hires
- Conduct exit interviews and prepare job retention analysis
- Partner with functional leaders and HR staff regarding counseling on associate benefits and healthcare management
- Support proper administration of benefits information
- Coach and provide input to other managers and supervisors to provide quality, timely and consistent reviews
- Assist managers and supervisors in developing and executing associate game plans/career discussions
- Drive the performance management process for consistency, fairness, timeliness
- Investigate and coordinate the handling of associate issues and concerns to maintain a positive work environment
- Partner with managers to develop, communicate, and measure various performance metrics specific to the PSC
- Partner with managers to develop out of cycle compensation recommendation including an internal relativity and external competitiveness view
- Lead and participate in Human Resources projects
- Other duties as assigned

**Experience/Knowledge Required**:

- Must fulfill minimum time-in-position (1 year) and meet performance management code requirements
- 3-5 years of Relevant Work Experience.
- Bachelor of Arts in Human Resource Management or related field
- Certificates/Licenses & CHRP designation is preferred



  • Scarborough, Canada Scarborough Centre for Health Communities Full time

    Scarborough Centre for Healthy Communities (SCHC) is dedicated to meeting the diverse, holistic health needs of the people of Scarborough by addressing the physical, mental, social, financial and environmental aspects of their health. By promoting healthy lifestyles and delivering a comprehensive range of culturally competent health and social services, we...


  • Scarborough, Canada Scarborough Centre for Health Communities Full time

    Scarborough Centre for Healthy Communities (SCHC) is dedicated to providing accessible, equitable, and transformational health and social service choices for the well-being of Scarborough's diverse communities. We cultivate vital community services by promoting healthy lifestyles while delivering a comprehensive range of culturally competent health and...


  • Scarborough, Canada Scarborough Centre for Health Communities Full time

    Scarborough Centre for Healthy Communities (SCHC) is dedicated to providing accessible, equitable, and transformational health and social service choices for the well-being of Scarborough's diverse communities. We cultivate vital community services by promoting healthy lifestyles while delivering a comprehensive range of culturally competent health and...


  • Scarborough, Canada Scarborough Centre for Health Communities Full time

    Scarborough Centre for Healthy Communities (SCHC) is dedicated to meeting the diverse, holistic health needs of the people of Scarborough by addressing the physical, mental, social, financial and environmental aspects of their health. Through the promotion of healthy lifestyles and delivery of a comprehensive range of culturally competent health and social...


  • Scarborough, Canada Nimbus Distro Full time

    Education: Bachelor's degree - Experience: 2 years to less than 3 years **Asset languages**: - Mandarin **Work setting**: - Business and/or industry - Retail/wholesale establishment/distribution centre **Tasks**: - Plan, develop, implement and evaluate human resources policies and programs - Advise managers and employees on the interpretation of human...


  • Scarborough, Canada By the Lake Dental Full time

    _**About Us**_ Join our dedicated team at By The Lake Dental, a leading dental clinic with a commitment to providing efficient and effective care to our patients. With a team of 40 talented professionals, we strive to create a supportive and dynamic work environment and require the services of a Human Resources Generalist to elevate our employee...


  • Scarborough, Canada Bayshore HealthCare Full time

    Bayshore Home Care Solutions Toronto Central Government Branch located in Scarborough is looking to hire a Human Resource (HR) Manager to lead the overall HR function of the branch. Reporting to the Area Director, the HR Manager will provide a strategic, leadership and hands-on role in the full cycle of Human Resources to employees. If you are looking for a...


  • Scarborough, Canada Stanford International College Full time

    Stanford International College is looking to hire a **Human Resources Manager **to provide support to our HR department in HR Policy & Procedures development. You will be require to shape the work and employee policies, work on development of company policies and strategies that help create and build a better and work environment for all...


  • Scarborough, Canada Mad Mexican Prepared Food Products Ltd. Full time

    Thank you for your interest in our management position. As a Human Resources manager in our company, you are a highly talented individual and the proud owner of your position. You are a creative person that is a good player at a personal level and a good player at the team level. We are looking for a disciplined and organized soul, that can have all our...


  • Scarborough, Canada Variety Village Full time

    **A sport, fitness and life skills facility for people of all abilities.** varietyvillage.ca** **Variety Village** **Job Posting **Title**:Human Resources Assistant **Reports to**: Manager, Human Resources & Payroll **Status**: Part time, 6 month contract **Hours**: 2-3 days per week (14 to 21 hours) **Location**:Variety Village, Scarborough, ON **Who...


  • Scarborough, Canada YouthLink Full time

    YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces. YouthLink works towards equitable outcomes...


  • Scarborough, Canada Centennial College Student Association Incorporated Full time

    **About Us** The Centennial College Student Association Incorporated is a not-for-profit organization that represents the students of Centennial College, governed by a board of elected and appointed student leaders. We provide student-focused events, activities, services, and facilities. We are students helping students. **Your mission** Reporting to the...


  • Scarborough, Canada Scarborough Toyota Full time

    Canada One Auto Group is currently looking for a **Human Resources Generalist. **If you have a passion for building a positive employee-centric culture, implement various human resources projects and support employees, then you may be the right person to join our team! At Canada One Auto Group, we strive to provide world-class products and excellent...


  • Scarborough, Canada A&T Human Resources Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 2 years to less than 3 years **Work setting**: - Private sector - Associations and non profit organizations - Sales **Tasks**: - Identify current and...


  • Scarborough, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** Black & McDonald's Southern Ontario team is growing! If you are an independent, enthusiastic, and driven professional searching for an opportunity to build a solid foundation for your career, this position is for you. The Human Resources Coordinator position is located in Scarborough and reports directly to the Senior Human...


  • Scarborough, Canada Perflex Label Inc. Full time

    Perflex Label is a privately-owned label printing company located near McCowan and Highway 401 in Scarborough. We are seeking a Human Resources Manager who will report to the President and co-owner. The HR Manager ensures compliance and handles all HR activities on behalf of our Company. The person in this role manages key processes such as payroll,...


  • Scarborough, Canada Simplicity Car Care Full time

    **Job Summary**: We are seeking a dynamic and experienced **Human Resource Generalist** to join our growing auto franchise company. The primary focus of this role will be **recruiting and developing leaders and technicians** for our corporate collision centers. The HR Generalist will be responsible for full-cycle recruitment, leadership development, and...


  • Scarborough, Canada TuxMat Inc. Full time

    **TuxMat, headquartered in Scarborough**, Greater Toronto Area, is a Canadian company fueled by creativity and unwavering work ethic. Our journey started with the vision of crafting the Ultimate Car Mat for everyday drivers like you. Today, our product maintains an impressive 4.9-star rating, consistently earning praise from car enthusiasts across North...


  • Scarborough, Canada The Home Depot Canada Full time

    **POSITION PURPOSE**: The Digital Business Analyst has the responsibility to advise and assist in the execution of the digital road map strategies for contact centre teams. As the Subject Matter Expert in Digital Communication and AI principles, the associate will be accountable for assisting the various contact centre teams and Contact Centre Product...


  • Scarborough, Canada APR Beauty Group Full time

    **Overview** **Reports to**: President **Duties and Responsibilities**: - Act as an HR business partner, diagnosing and discussing organizational needs, implementing action plans to drive results, and supporting people initiatives. - Provide ongoing development and overall support to leaders and employees on aspects of organizational effectiveness...