Human Resources Manager

8 months ago

Scarborough, Canada Scarborough Centre for Health Communities Full time

Scarborough Centre for Healthy Communities (SCHC) is dedicated to meeting the diverse, holistic health needs of the people of Scarborough by addressing the physical, mental, social, financial and environmental aspects of their health. By promoting healthy lifestyles and delivering a comprehensive range of culturally competent health and social services, we cultivate vital and connected communities.

**Human Resources Manager**

Reports To

Chief Financial and Administrative Officer

Summary

The HR Manager provides leadership across all lines within the SCHC by establishing HR strategic directions. The Manager is the point person for all labour relations, and works respectfully and openly with the Union representing SCHC’s non-managerial and non-exempt employees. The Manager is also responsible for HR planning, policies and procedures, operations and performance. The Manager leads an HR generalist dedicated to recruiting and supporting employees providing services to clients.

HR planning and operations
- Strategically plan for the organization's human capital needs in concert with other managers.
- Contribute to the development and execution of the organization's strategic HR plan.
- Oversee all of the Human Resources department operations and processes.
- Accumulate and analyze unionized and non-union compensation and benefits information, and ensure payroll is provided with the necessary information required to administer accurate benefit coverage.
- Support recruitment by establishing processes and creating recruitment tools, and providing assistance to recruiting managers.
- Oversee the onboarding process for the new hire to ensure that the new hires experience a smooth onboarding to their roles and get a warm welcome.
- Ensure the organization is in full compliance with legislation including Human Rights, Employment Equity, Occupational Health and Safety, Employment and Labour Legislation and standards, Human rights, and represent management on the Joint Health and Safety Committee.
- Monitor and prepare relevant reports.
- Provide specialist advice to leadership and managers on HR matters, and serve as a link between management and employees by handling questions, interpreting and administering contracts and policies, striving to resolve work-related issues such as conflicts, harassments, discrimination, etc.
- Assist in the formal investigation and reporting of accidents/incidents.
- Prepare and adhere to the department budget.

Labour relations
- Lead the development, implementation, monitoring, evaluation of the organization’s labour relations strategies and procedures.
- Provide leadership in labour relations, negotiations and collective agreements.
- Advise senior management on all labour relations matters, including employee problem-solving tools, incentives, benefits, and training programs.
- Assist management in effective grievance procedures, alternative dispute resolution processes, step two grievances, labour contract negotiations and arbitration procedures.
- Maintain effective relationships and liaison with union representatives as the organization’s representative on labour relations issues.
- Monitor labour relations related documentation to ensure accuracy, consistency, and relevance.
- Act as the organization’s representative and resource to legal counsel on labour relations matters.

HR performance
- Provide leadership in developing and implementing employee relation planning strategies in keeping with the organization's strategic directions.
- Implement and manage appropriate and effective performance management processes, including Key Performance Indicators, and a meaningful succession planning program.
- Assist managers in the performance management process and monitor employee engagement programs.
- Compile and analyze statistical reports and metrics concerning personnel-related data such as turnover, cost of vacancy, grievance resolution and absenteeism rates, and develop recommendations for improvement. Work with the finance and senior management team to understand the financial impact of people decisions on the organization.
- Conduct employee exit interviews.

Policy and procedure
- Design and assist in implementing new or existing policies and procedures pertaining to all aspects of the human resources function.
- Recommend new policies and procedures to effect improvements and organizational efficiencies on a continuous, as-needed basis.
- Review existing and forthcoming legislation to determine labour relations impact on the organization; make recommendations regarding legislation.
- Provide support to management on human resources policies and procedures.

Training, development and support
- Contribute to the design and development of training and development programs for all staff.
- Facilitate training and development programs for employees and managers.
- Develop and institute effective mentorship and coaching management techniques, where applicable.
- Advise

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