Outside Sales Representative

3 months ago


Calgary, Canada Vitro Full time

Overview:
This position is based out of our Calgary, Alberta office and will work closely with Vitro's internal and external customers, handling quotations, lead follow-up calls, communicating with existing customers and prospective customers, understanding their needs to build rapport and achieve customer satisfaction.

This position will see up to 80% local travel with home base in the office in Calgary. Territory covered includes Alberta, Northern Saskatchewan and surrounding areas.

**Responsibilities**:

- Provide customer quotations.
- Set pricing levels for customers (in conjunction with the Branch Manager.)
- Visit current customers and prospective customers at their locations or on jobsites when required.
- Answer customer questions, send out additional information, as required.
- Customer communications through outbound calls to potential and existing customers, follow up on leads as directed by the Branch Manager.
- Work closely with the Operations Manager to update customers on expected product deliveries and relay customer expectations.
- Work with colleagues to resolve customer complaints.
- Learn all aspects of the company software systems to communicate efficiently.

Qualifications:

- Computer proficiency is mandatory, and the individual must have excellent communication skills, both written and verbal, with an emphasis on the use of MS Office.
- A minimum of 2 to 5 years’ experience with a sales service background in a glass environment is preferred.
- The incumbent must have excellent interpersonal skills in dealing with a fluid business environment.



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