Health Sector Relationship Manager

3 weeks ago

Mississauga, Canada The Super Patch Company Full time

**The Super Patch Company**

**POSITION TITLE**:Health Sector Relationship Manager

**LOCATION**:350 Britannia Rd E Unit 1, Mississauga, ON L4Z 1X9

**SALARY: Competitive market salary + bonus structure**

**VACATION**:2 weeks

**BENEFITS**:Medical, Dental & Vision - 80% coverage

**WORKING HOURS**:9am - 5pm

**POSITION OVERVIEW**

Under the supervision of the Director of the Health Sector Division, the duties and responsibilities of the Health Sector Relationship Manager will include, but are not limited to, the following:
**Corporate and Health Sector Relationship Management**
- Providing key accounts with information regarding new products, promotions, etc.
- Deliver an outstanding customer experience by leveraging all digital tools to maintain strong business relationships and respond to partner and staff questions and concerns in a timely manner.
- Addressing customer requests and complaints promptly and professionally
- Generate and maintain strong relationships with key accounts and all contacts within those organizations.
- Source new accounts and successfully manage company provided contacts to ensure maximum account utilization.
- Manage and nurture relationships to increase overall revenue and opportunity volume.

**Project Management and Administration**
- Calendarize all plans and projects, ensuring work is completed on time and on budget.
- Prepare regular status reports to assess performance.
- Collaborate with management to pre-plan initiatives.
- Create new accounts, place orders, and troubleshoot issues with key customer accounts using our customer/affiliate management software: ByDesign
- Walk key accounts through their account Back-Office
- Coordinate meetings via Microsoft Teams with any given division of corporate to manage and execute on projects.

**Medical Advisory Board**
- Work closely with all members on our medical advisory board to source new accounts and successfully manage them to ensure maximum account utilization.
- Provide key insights and reports on accounts sourced via medical advisory board.

**Health Sector Influencers/Ambassadors**
- Manage day-to-day relationship with health sector influencers/ambassadors, when applicable
- Work with Social Media/Influencer Manager to review and finalize contracts for these partners.
- Work with Social Media/Influencer Manager to ensure influencers/ambassadors are delivering on contractual requirements.
- Create affiliate health pro accounts for these partners and provide support with initial account setup and review.
- Provide support, resources, relevant information to these partners, when applicable.

**Travel for Health Conferences/Tradeshows**
- Attend company planned and covered trade shows/health conferences ~ 4 per year (~2-3 days each).
- Provide support to attending team to answer customer questions, place orders, provide background knowledge on the company and product, etc.

**Tools We Use**
- ByDesign Technologies for account and sales management
- Instagram/TikTok/YouTube/Twitter for social media coverage
- Outlook Suite for company communications
- Microsoft Suite
- Asana for project management
- Dropbox for file management
- Adobe Creative Suite and Canva for design
- WordPress/WooCommerce for web and ecommerce
- Design Pickle for 3rd party design support.
- Zendesk for customer service management

**Qualifications & Skills**
- Bachelor’s degree in science/business/communications or related field.
- 4-6 years of experience with progressive responsibility in relationship management
- Experience with relationship building and project management in corporate structure.
- Strong communication skills - ability to perform written, verbal and nonverbal interactions with others to maintain relationships with key clients
- Strong customer service skills as you will facilitate communication between the company and key clients
- Ability to collaborate effectively with other team members
- Basic skills with Microsoft Suite Applications (Outlook, Teams, Office Suite, etc.)

**WHY WORK WITH US**
- We’re a small company with big goals, giving you the opportunity to be part of a progressive team that’s growing and expanding quickly
- Great opportunity to truly lead the development of marketing initiatives, with a great in-house creative team
- Our product is revolutionary and there is nothing else like it on the market that can provide cognitive benefits without the use of drugs
- Competitive salary and full benefits package
- Flexible work environment

**WHAT WE’RE LOOKING FOR**
- Someone who provides a solution to challenges
- A self-motivated learner
- Someone who’s excited about working with health professionals and managing those relationships to grow this division for the company.
- A Jack/Jill of all trades who isn’t afraid to pitch in on any project, big or small

**Salary**: $58,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site

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