Manager, Privacy, Risk and Client Relations

2 months ago

London, Canada Middlesex-London Health Unit Full time

The Middlesex-London Health Unit (MLHU) has an exciting opportunity for a full-time Manager, Privacy, Risk and Client Relations (PRCR). Reporting to the Chief Executive Officer (CEO), the Manager, PRCR has oversight of the corporate functions of risk management, privacy legislation, records management, policy development, and oversees the Client Relations program.

The Manager, PRCR plays a key role in providing leadership in enhancing the Health Unit’s compliance with the applicable privacy laws, reducing the occurrence of organizational risks, ensuring a consistent approach to effective, open, and supportive systems of governance and management, and ensuring effective resolution of client concerns. All aspects of the role require collaboration with staff and leadership and constant critical appraisal of established processes, procedures, and work methods.
- Serving as the Privacy Officer for the Health Unit, providing advice on privacy and confidentiality to leadership and staff, and responds to Personal Health Information Protection Act (PHIPA) and Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) access requests regarding Health Unit records.
- Facilitating the completion of Privacy Impact Assessments and ensuring the completion of Threat Risk Assessments to meet legislative accountabilities.
- Leading the Organization’s records management activities relating to classification, retention, storage, and disposal ensuring best practice is followed.
- Identifying, assessing, and analyzing potential and actual organizational risk exposures and conducts evaluations to ensure risks are mitigated.
- Providing consultation to management and staff through review of contracts/agreements, including renewals, in order to reduce, eliminate, or mitigate potential organizational risks.
- Leading the continued development and implementation of the Health Unit’s Risk Management Program and embedding of risk management principles across organizational activities.
- Coordinating the review and development of MLHU’s administrative policies, as well as the governance by-law and Policy Program review and development, including oversight of the organizational policy cataloguing software.
- Developing and overseeing the client relations process, including the integration of processes, best practices, and tools to support the legislative requirements related to Client Relations.
- Acting as a member of the Healthy Organization leadership team and contributes to divisional planning.
- Contributing to a positive work environment, working collaboratively with others, recognizing the strengths and contributions of others, and establishing positive and constructive internal and external working relationships.
- Actively and constructively engaging in identifying and implementing quality improvement or change initiatives.
- Contributing to team and organizational capacity by sharing knowledge and expertise, orienting and mentoring students and new staff, and providing operational and leadership coverage during colleagues’ absences.
- Performing other duties as assigned.

**QUALIFICATIONS**:

- Master’s degree in public or business administration, or health or social services; a mix of relevant education and experience will also be considered.
- Certified Information Privacy Professional (CIPP) Designation or equivalent is required.
- Canadian Risk Management (CRM) Designation or equivalent preferred.
- 5 to 7 years minimum related experience is required, with preference given to experience in public health or public service.
- Demonstrated experience in leading teams and working in a unionized environment is an asset.
- Proven experience dealing with highly sensitive and confidential issues while exercising discretion.
- Strong written and oral communication skills, excellent presentation skills, and expertise in group facilitation.
- Demonstrated excellent interpersonal skills, experience working with interdisciplinary teams, and ability to exercise tact in relating to all levels of staff, external partners and the general public.
- Self-motivated with the ability to work independently with minimum supervision.
- Exceptional attention to detail, organizational abilities and time management skills.
- Able to manage multiple priorities with highly developed problem-solving skills.
- Exceptional proficiency in Microsoft Office including Word, Outlook, PowerPoint and Excel.
- Communication proficiency (written and verbal) in French and/or any other languages is highly desirable.

The salary for this position ranges from $90,964.69 to $107,017.45, based on qualifications and experience.

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