Front Office Manager

4 weeks ago


Gloucester, Canada Holiday Inn Ottawa East Full time

SCOPE AND GENERAL PURPOSE

To be committed to the development of a motivated, organized and empowered Guest Services team to provide the level of service, professional work standards and guest care required by Holiday Inn standards and contribute to the overall profitability of the property.

MAIN DUTIES

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

2. Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

4. Supervise the Guest Service Agents. Proactively guide and monitor the achievement of standards and empower individual team members to achieve professional work standards, exceptional guest care and contribution to revenue goals

5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

6. Ensure all Guest Services team members are skilled in the use of the computer system in accordance with laid down procedures.

7. Ensure the accurate running/checking of computer reports by night audit and day staff to achieve timely submission of figures to the General Manager.

8. Ensure total hospitality is displayed by every member of the team with proactive selling of property facilities, special Company promotions and local facilities.

9. Ensure security of cash, credit card, safety deposit boxes* and keys and facilitate timely pick up/delivery of cash in line with Company policy. (* delete if not appropriate)

10. Ensure accuracy of all guest billing with adherence to the Credit Policy and responding promptly to any questions from the corporate office.

11. Ensure the switchboard is answered promptly and pleasantly

12. Ensure professional and systematic implementation of procedures relating to group bookings in accordance with company policy and Yield Management targets, maintaining effective communication with the Sales team as appropriate.

13. Ensure Housekeeping is informed of early check-ins/late check-outs/day rooms and a close liaison is maintained by team members with both Maintenance and Housekeeping regarding “ready” rooms in line with property policy.

14. Ensure team member understanding and provide guidance and motivation on basic yield management and selling principles in order to maximize on Revenue Per Available Room and achieve or exceed rooms budget.

15. Keep Central Reservations, where applicable to the property, updated on property facilities/special promotions as required by company policy and fully utilize availability markers and other yield management tools to maximize on revenue.

16. Establish a record of regular guests and special requirements in order to develop repeat business and customer loyalty.

17. Assist the General Manager*/Operations Manager*/Rooms Division Manager* in producing the Property Forecast by accurate projection of rooms related revenue and expenses.

18. Ensure provision of a timely and professional shuttle service with full compliance with the company driving policy and accurate submission and monitoring of expenses in accordance with company policy.* (* delete if not applicable)

19. Maximize on brand promotions/materials where applicable to the property.

20. Comply with attendance rules and be available to work on a regular basis.

21. Perform any other job related duties as assigned. DEPARTMENT MANAGER

RESPONSIBILITIES
1. To be competent in the scheduling of staff and forecasting of revenues and expenses to achieve effective cost control as required by company policy.

2. To achieve effective communication by briefing and debriefing staff, together with regular departmental meetings as required by company policy.

3. To ensure full adherence to hygiene, health, safety and emergency procedures as required by law and company policy.

4. To carry out any reasonable request.

5. To ensure adequate supply of materials and equipment with adherence to the department budget through the Purchase Order System and inventory controls as required by company policy.

6. To be responsible for hiring, orientation, training, appraisal and discipline of staff following procedures laid down by company policy.

7. To ensur



  • Gloucester, Canada Kowalski Hearing Solutions Full time

    Kowalski Hearing Solutions is a family-owned business in Blackburn Hamlet. We are seeking one full-time or two part-time individuals who are highly motivated and capable of taking on daily reception work as well as performing various administrative duties. As a receptionist, you will be the first point of contact for our company. We can teach you our...

  • Front Desk Manager

    6 months ago


    Gloucester, Canada Travelodge Ottawa East Full time

    Salary: The Travelodge Ottawa East is seeking a dynamic and professional individual to oversee all aspects of hotel operations including: guest relations, front desk, sales, product quality, accounting, team building and staff development for the interest and benefit of key stakeholders. **Duties and Responsibilities**: - Leadership, training and...

  • Office Administrator

    2 weeks ago


    Gloucester, Canada Queensway Door Service Full time

    **Job Summary** **Duties** - Manage office AR/AP. - Oversee vendor management, ensuring timely service delivery and compliance with agreements. - Serve as the front desk representative, welcoming visitors and handling inquiries professionally. - Maintain organized filing systems for easy access to documents and records. - Provide general administrative...

  • Office Administrator

    7 months ago


    Gloucester, Canada REMAX Hallmark Realty Group Full time

    Job Overview: The Office Administrator manages the day-to-day operations of the assigned RE/MAX Hallmark Office and is a pivotal position in the office providing support to the hiring processes with the Broker Manager. This position carries out responsibilities in some or all of the following functional areas: office development, staff leadership, new agent...

  • Operations Manager

    7 months ago


    Gloucester, Canada Holiday Inn Ottawa East Full time

    Job Summary: **Duties**: Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures...


  • Gloucester, Canada MK Property Management Inc Full time

    **Job Summary** - Front line tenant contact in dealing with and following up on a variety of tenant issues, including but not limited to the items described below. - Respond to tenant repairs and maintenance requests via Angus Anywhere, dispatch appropriate contractors as required, coordinate property / tenant repairs, maintenance, etc. including scheduling,...

  • Office Manager

    2 weeks ago


    Gloucester, Canada TINY HEARTS DAYCARE CENTER Full time

    Education: - Expérience: - **Education**: - Secondary (high) school graduation certificate - ** Tasks**: - Review and evaluate new administrative procedures - Delegate work to office support staff - Establish work priorities and ensure procedures are followed and deadlines are met - Carry out administrative activities of establishment - Co-ordinate and...

  • Office Manager

    6 months ago


    Gloucester, Canada TINY HEARTS DAYCARE CENTER Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Review and evaluate new administrative procedures - Delegate work to office support staff - Establish work priorities and ensure procedures are followed and deadlines are met - Carry out administrative activities of establishment - Co-ordinate and plan...


  • Gloucester, Canada Holiday Inn Ottawa East Full time

    **SCOPE AND GENERAL PURPOSE** Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures. Verify, obtain approvals and pay all invoices from vendors and associates in a timely, accurate manner in accordance with accounting policies and procedures. **MAIN DUTIES** **- Sort and verify...

  • Dental Receptionist

    1 month ago


    Gloucester, Canada Beacon Hill Dental Centre Full time

    **Overview** **Responsibilities** - Greet patients warmly and manage the check-in and check-out process. - Schedule appointments and manage the dental office calendar effectively. - Handle incoming calls using phone systems, addressing patient inquiries and concerns professionally. - Maintain accurate patient records using electronic dental records (EDR) in...


  • Gloucester, Canada CAA North & East Ontario Full time

    **Full-Time, Permanent**: - **HYBRID: Work-From-Home / 5515 Canotek Rd., Gloucester, ON** event November 24, 2024 person Permanent map Hybrid **Overview**: The Specialist is a key member of our Membership Solutions team, responsible for managing essential Membership functions. The Specialist serves as a valuable resource for front-line sales staff,...


  • Gloucester, Canada State & Main Full time

    **STATE & MAIN KITCHEN AND BAR** State & Main is an upscale, casual dining brand with locations across Canada. Our warm, energetic restaurants offer approachable elevated comfort foods, paired with craft cocktails and a broad range of wines. Our team shares a passion for delivering a quality experience to our guests. If you’re a hardworking, fun-loving...

  • Chiropractic Assistant

    3 months ago


    Gloucester, Canada Beacon Hill Chiropractic Clinic Full time

    **Job Summary** We are HIRING! The **Beacon Hill Chiropractic Clinic** is seeking for a dedicated, passionate, outgoing, enthusiastic Chiropractic Assistant to join our team. At the **Beacon Hill Chiropractic Clinic**, you'll join an exceptional team of 4 Chiropractors, 3 RMTs, and a Naturopath, along 5 other Chiropractic Assistants, where you'll have the...


  • Gloucester, Canada CAA North & East Ontario Full time

    **Job Title: Specialist, Membership Solutions** **Term: Full-Time, Permanent** **Location: HYBRID: Work-From-Home / 5515 Canotek Rd., Gloucester, ON** **Summary**: The Specialist is a key member of our Membership Solutions team, responsible for managing essential Membership functions. The Specialist serves as a valuable resource for front-line sales...


  • Gloucester, Canada South Ottawa Medical Centre Full time

    **Join Our Team as a Medical Office Assistant at South Ottawa Medical Centre!** **Company Description**: South Ottawa Medical Centre is a trusted, fast-paced medical practice dedicated to exceptional patient care. Our team of healthcare professionals fosters a compassionate, efficient environment where patients receive top-quality service. We are now...


  • Gloucester, Canada A and A Health Full time

    **Medical Office Assistant - Full Time** **About Novel Health** Novel Health is a new and innovative family practice clinic located in the community of Riverside South, Ottawa. We serve a diverse population in the Ottawa south region and leverage technology and electronic records to provide timely and comprehensive care. We are looking for a dynamic and...


  • Gloucester, Canada South Ottawa Medical Centre Full time

    **Join Our Team as a Medical Office Assistant!** - **Company Description**:_ At South Ottawa Medical Centre, we're not just a medical practice; we're a dedicated team of healthcare professionals on a mission to provide exceptional patient care. Our commitment to creating a compassionate and efficient environment sets us apart, and we're looking for a...


  • Gloucester, Canada Rexall Pharmacy Group ULC Full time

    **The Role**: Assistant Store Manager - 18 month contract At Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members. Together, we are defining better health through innovation, service, and living the “I²CARE” values. Talk about a dream team! **What you are looking...


  • Gloucester, Canada Subhkin Inc Full time

    Work Term: Permanent - Work Language: English - Hours: 35 hours per week - Education: Secondary (high) school graduation certificate - Experience: Experience an asset - **Work setting**: - Real estate - ** Budgetary responsibility**: - $100,001 - $500,000 - ** Tasks**: - Arrange and co-ordinate seminars, conferences, etc. - Assist with staff consultation...


  • Gloucester, Canada Subhkin Inc Full time

    Work Term: Permanent - Work Language: English - Hours: 35 hours per week - Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year - **Work setting**: - Real estate - ** Tasks**: - Arrange and co-ordinate seminars, conferences, etc. - Assist with staff consultation and grievance procedures - Coordinate the...