Membership Solutions Specialist

2 months ago


Gloucester, Canada CAA North & East Ontario Full time

**Job Title: Specialist, Membership Solutions**

**Term: Full-Time, Permanent**

**Location: HYBRID: Work-From-Home / 5515 Canotek Rd., Gloucester, ON**

**Summary**:
The Specialist is a key member of our Membership Solutions team, responsible for managing essential Membership functions. The Specialist serves as a valuable resource for front-line sales staff, ensuring smooth Membership processing and exceptional customer service. They are the main point of contact for prospective and existing Members, actively selling new CAA Memberships, assisting with renewals and upgrades, and providing comprehensive support.

The Specialist will work onsite 1-2 days/week, based on operational needs.

**Responsibilities**:
Membership Processing:

- Utilize AXIS CRM system and other tools to accurately record and manage Member information, ensuring data integrity and adherence to established processes.
- Identify opportunities for process enhancements and contribute to testing and implementing technical updates within the AXIS CRM system to improve Membership processing efficiency.
- Assist with various tasks and projects as assigned to support the overall success of the Membership Solutions team.

Customer Service and Sales Support:

- Stay informed about current Membership offerings, promotions, and policies to provide up-to-date information to front-line sales staff and Members.
- Collaborate with front-line sales staff to resolve Membership-related issues, address concerns, and provide guidance.
- Serve as a resource for front-line sales staff, providing prompt and friendly responses to inquiries, and assisting with Member-related sales.
- Sell new CAA Memberships, handle Membership renewals and upgrades, and provide comprehensive support to ensure a seamless customer experience.
- Communicate effectively with internal teams to ensure the timely and accurate processing of Memberships.
- Coordinate with other departments to facilitate cross-functional collaboration and resolve customer inquiries or concerns.

**Requirements**:The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and Experience:

- Post Secondary degree/diploma in a related field or equivalent experience.
- Proven experience in membership sales, processing, administration, customer service, or related roles.
- Proven track record of delivering excellent customer service, with strong interpersonal and problem-solving skills.
- Prior experience providing support to front-line sales staff is preferred.

Technical Skills:

- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Familiarity with CRM systems and database management, AXIS is an asset

Communication Skills:

- Fluent in English with excellent verbal and written communication skills. French is an asset

Organizational Skills:

- Strong attention to detail
- Ability to multitask, prioritize tasks, and manage multiple projects and deadlines effectively.

**Compensation**
- Salary: $40,000 - $42,000
- Health & Dental Benefits
- Pension Plan
- 3 Weeks Vacation
- CAA Membership

Employment is contingent on a satisfactory Criminal Background Check and references.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$42,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- CRM software: 1 year (preferred)
- Payment Processing: 1 year (preferred)

Work Location: Hybrid remote in Gloucester, ON K1J 9K9



  • Gloucester, Canada CAA North & East Ontario Full time

    **Full-Time, Permanent**: - **HYBRID: Work-From-Home / 5515 Canotek Rd., Gloucester, ON** event November 24, 2024 person Permanent map Hybrid **Overview**: The Specialist is a key member of our Membership Solutions team, responsible for managing essential Membership functions. The Specialist serves as a valuable resource for front-line sales staff,...

  • Sales Specialist

    2 months ago


    Gloucester, Canada Esublu Inc. Full time

    **About Us**: Esublu is a forward-thinking company at the intersection of social media, IT, and marketing. Our mission is to drive meaningful exposure and revenue opportunities for businesses by leveraging social engagement. We’re looking for a dynamic Senior Sales Specialist who can effectively communicate our product’s benefits and establish...


  • Gloucester, Canada net2phone Canada Full time

    **What we do.** We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. **Who we are.** Net2phone Canada is breaking down the pre-conceived barriers in Canadian...


  • Gloucester, Canada HSO Full time

    **Specialist, Health Education Accreditation** **Terms**: Full-time permanent **Salary**: Commensurate with experience **Location**:Ottawa (Hybrid Work Model) **ABOUT THE ROLE**: The Health Education Accreditation Specialist is a member of HSO’s health education program (EQual) team. Health Education Accreditation is a quality assurance process that...


  • Gloucester, Canada Dustbane Products Limited Full time

    **About the Role**: As a Customer Experience Specialist, you will play a crucial role in supporting our valued clientele. Your responsibilities will revolve around processing, analysing, and verifying order information with precision and efficiency as well as customer follow up. Your efforts will ensure the delivery of exceptional service standards and high...


  • Gloucester, Canada Condair Full time

    **Business Support Specialist, SAP** Reports To: SAP & Business Solutions Manager Supervisory: No **Job Summary**: The Business Support Specialist, SAP is responsible for working as an integral member of the SAP Local team to provide support to local users. The Business Support Specialist will also be responsible for the coordination, validation and...


  • Gloucester, Canada VESTA Marble and Granite Full time

    **Professional Growth. Dynamic Environment. Challenge. You Have A Career at Vesta.** - We fabricate and install natural and engineered stone and custom-built kitchen and bathroom cabinetry. We are one of only 4 companies in Canada accredited by the Natural Stone Institute. We’ve been in business in the national capital region for close to 40 years. Our...


  • Gloucester, Canada net2phone Canada Full time

    net2phone Canada is seeking an entrepreneurial, passionate, detail-oriented and customer-focused individual to help cultivate relationships with new customers while improving overall customer engagement. As an Onboarding Success Specialist, you will manage multiple projects to drive value for our customers, helping to reaffirm their purchase decision and...


  • Gloucester, Canada VESTA Marble and Granite Full time

    **Professional Growth. Dynamic Environment. Challenge. You Have A Career at Vesta.** - We fabricate and install natural and engineered stone and custom-built kitchen and bathroom cabinetry. We are one of only 4 companies in Canada accredited by the Natural Stone Institute. We’ve been in business in the national capital region for over 30 years. Our culture...


  • Gloucester, Canada VESTA Marble and Granite Full time

    **Professional Growth. Dynamic Environment. Challenge. You Have A Career at Vesta.** - We fabricate and install natural and engineered stone and custom-built kitchen and bathroom cabinetry. We are one of only 4 companies in Canada accredited by the Natural Stone Institute. We’ve been in business in the national capital region for close to 40 years. Our...

  • Chef de Partie

    7 months ago


    Gloucester, Canada Tuk Tuk Thai Cuisine Full time

    Work Term: Permanent - Work Language: English - Hours: 40 to 50 hours per week - Education: Bachelor's degree - Experience: 5 years or more - or equivalent experience **Work site environment**: - Noisy - Hot - Cold/refrigerated **Work setting**: - Staff accommodation available - Restaurant **Ranks of chefs**: - Chef - Chef de partie **Tasks**: - Maintain...


  • Gloucester, Canada HealthCraft Products Inc Full time

    **Marketing Communications Specialist** **Business: Home Medical Assistive Products Manufacturer** **Who we are**: HealthCraft Group is a leading Canadian based designer and manufacturer of fall prevention safety solutions for loved ones at risk of a fall in their living space. You will find our products worldwide in over 25 countries helping millions of...


  • Gloucester, Canada Alta Vista Animal Hospital Full time

    Registered Veterinary Technician, ICU **Location**: Ottawa, Ontario **Department**: Intensive Care Unit ICU **Job Classification**: Maternity Leave Position 18 month term (Feb 2026 expected end date, with the potential to be extended) **Job Type**: Full Time **Schedule**: Shifts are designed to provide flexibility and variety, with durations ranging...

  • Finisher, Concrete

    2 days ago


    Gloucester, Canada Power Precast Solutions Inc Full time

    **Work site environment**: - Dusty - Hot - Noisy **Work setting**: - Industrial **Tasks**: - Check formwork, granular base and steel reinforcement materials and direct placement of concrete into forms or onto surfaces according to grade - Fill hollows and remove spots on freshly poured cement - Operate power vibrators to compact concrete - Level top...

  • Finisher, Concrete

    3 days ago


    Gloucester, Canada Power Precast Solutions Inc Full time

    **Work Site Environment**: - Dusty - Hot - Noisy **Work Setting**: - Industrial **Tasks**: - Check formwork, granular base and steel reinforcement materials and direct placement of concrete into forms or onto surfaces according to grade - Fill hollows and remove spots on freshly poured cement - Operate power vibrators to compact concrete - Level top...


  • Gloucester, Canada TOMODA HEALTHCARE SOLUTIONS INC Full time

    Durée de l'emploi: Temporaire - Langue de travail: Anglais - Heures de travail: 60 hours bi-weekly - Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year **Work site environment**: - Non-smoking **Work setting**: - Various locations - Work in...


  • Gloucester, Canada Condair Full time

    The Condair Group, founded in 1948, with its Head Office located in Pfäffikon (SZ) / Switzerland, is the world's leading manufacturer in the field of commercial, industrial air humidification, dehumidification, and evaporative cooling with over 750 employees. With its innovative air humidification systems, Condair sets new standards in the comfortable and...


  • Gloucester, Canada net2phone Canada Full time

    **What we do.** We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. **Who we are.** Net2phone Canada is breaking down the pre-conceived barriers in Canadian...


  • Gloucester, Canada Wajax Full time

    **The Opportunity** Accountable/responsible for growing industry revenues within Top industry account portfolios and drive the acquisition of new large accounts ($60K - $500K). Lead the sales strategy and plan, including customer target accounts, prospecting, sales lead follow-up and maintaining a strong relationship with existing customers. Retain and grow...

  • Financial Advisor

    1 week ago


    Gloucester, Canada Financière Sun Life Full time

    As a Sun Life Financial advisor you’ll receive exceptional training and support to help build your business, competitive compensation, and ongoing recognition for your achievements.Let’s talk. This could be the start of something great!What’s in it for you? Be in charge of your own business and income opportunities Dedicated leadership support and...