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Billing Specialist
4 months ago
**Company Profile**:
Founded in 2012, Surex is Canada’s fastest growing online Insurance Marketplace. Surex's growth has been awarded by the Fintech Business of the Year Awards, Canadian Business' Growth 500 3 years in a row, and the Globe & Mail's Top Growing Companies as a leading Canadian insurtech company in the insurance brokerage space. Recently we were acknowledged for "Top Insurance Workplace" from Insurance Business Canada and 50 Top Workplaces by Silicon Review in 2019 & 2020. And we are just getting started
At Surex, our mission is to give security, transparency, and comfort to Canadians. Currently we have 70,000+ policy holders across 9 Provinces and Territories. We are investing in increasing our capacity to scale and have coals of reaching 500,000+ customers.
We are a people first company that strives to create the best experience for our employees by creating an inclusive, collaborative, challenging environment to learn and problem solve on a daily basis.
We are currently looking for a highly motivated and committed Billing Specialist to join Surex’s Magrath, Alberta office.
**About the role**:
Reporting to the Billing Manager, the primary goal of the Billing Specialist is to support our Advisors and clients’ needs or inquiries. Your top-notch Customer Service, experience and dedication will play a key role in Surex’s continued growth. Your natural ability to thrive in a fast-paced changing environment, providing clear and concise communication both written and verbal will be influential in helping our customers experience. Thorough hands-on training will be provided to help set you up for success with the opportunity to advance and grow within the company.
**Responsibilities & Duties**:
- Answer inbound calls from advisors and clients as well as make outbound calls
- Respond to all online inquiries from advisors and clients
- Investigate pay questions, concerns or cancellation requests
- Assess and understand clients’ needs to provide viable solution(s)
- Complete tasks efficiently and with a sense of urgency and accuracy
- Processing various types of billing changes in PowerBroker (CRM), Zendesk & all company portals Surex represents with an in depth understanding of our Broker Management System
- Participation in training and development programs
- Work with other team members and customers to better understand current processes to detail suggestions, efficiencies or improvements
**Qualifications & Skills**:
- 1 year of working experience with PowerBroker (CRM)
- 1 year of working experience with Zendesk
- 1-3 years of customer service experience
- Motivated with a dedicated work ethic and a positive outlook
- Comfortable multi-tasking in a fast-paced work environment
- Results driven, strong initiative to achieve individual and team goals
- Ability to adapt to and embrace change and technology solutions
- High customer service standards (Prompt, responsible, reliable, courteous, friendly)
- Prior Insurance Industry experience is considered an asset
**What we have to offer**:
- Competitive Salary
- Paid Vacation & Flex Days
- Medical and Dental Benefits
- Secure Future in the Digital Space
- Room to Advance your career
- Work from Home Options*
Surex is dedicated to a policy of nondiscrimination on any basis including race, color, creed, religion, national/ethnic origin, sex, age, family status, or sexual orientation. We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our recruitment and selection process, please contact us at 1-855-242-6612.
Please note that all applicants must be legally eligible to work in Canada and must me willing to consent to a background check.
