Customer Service Representative

5 months ago

Toronto, Canada Axalta Coating Systems Full time

Customer Service Representative - CB2 - M Job Description

**Responsibilities**:
The Customer Service Representative (CSR) provides a high level of customer service by understanding Axalta offerings, developing internal and external relationships and effectively processing customer orders with first pass data integrity. The CSR is to provide support to the entire supply chain and must ensure that invoices are processed daily according to shipments and reports available in SAP. The CSR must exhibit a high level of accuracy, attention to detail and passion for excellence professionally and effectively with customers and many different functional groups.
- Process customer orders and returns, credits and debits through appropriate system with first pass data accuracy.
- Process invoicing for Axalta-owned inventory sites and reconcile according to procedures.
- Establish sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition.
- Monitor shipment status and take appropriate action where necessary e.g. expediting, tracing, etc. Establish resources to involve in ensuring commitments to customers are met.
- Resolve issues related to lost or damaged shipments and be able to implement a plan of action to meet the customer requirements.
- Reconcile and resolve Accounts Receivable issues as they pertain to customer service procedures.
- Timely processing of shipped not billed items and open orders.
- Work with customer production teams and planning group to insure customer requirements are met.
- Ensure customer ship dates meet customer needs consistent with the schedule and work with planning team on day-to-day issues.
- Interface routinely with the customer, Marketing, production and other Axalta sites.
- Process releases of purchase orders and receipts and interact with vendor as needed.
- Coordinate and participate with customer visits as needed by the business.
- Maintain a proactive relationship with internal and external customers.
- Understand and respond to metrics focused on driving continuous improvement of the process.
- Stay highly organized and set priorities for a demanding, diverse business work load
- Process production orders for re-cans.
- Maintain and follow policies, procedures and work practices.
- Work effectively in a dynamic team environment and be flexible to take on tasks when required by the team/management.

Qualifications include:

- Education: High school diploma or general education degree (GED) is required.
- Proficient experience working with SAP and the Microsoft Office suite is required
- organize and set priorities for a demanding, diverse business work load
- work effectively in a dynamic team environment
- work effectively with mínimal supervision.

**Our Company**:
**Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.**

**Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

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