Administrative Support Iii

2 months ago


Calgary, Canada DynaLIFE Full time

Provides support to Client Services by responding to a large volume of incoming calls, taking required action and booking patient appointments.
- Answers and responds to requests for Patient Appointment Line (PAL) services.
- Schedules appointments based a complex set of criteria such as length of testing, time of day, type of test ordered. Identifies patients that require short notice appointment by listening for key conditions, testing type and asking appropriate questions Provides information/support to patients on web-based appointment booking.

**Required Skills**:

- Ability to handle a large amount of work efficiently and effectively, given exposure to continual interruptions.
- Excellent interpersonal and communication skills with a focus on client service and public relations.
- Good judgement/decision making ability in order to handle calls appropriately without direct supervision.
- Flexibility to meet operational requirements including hours of work and location.
- Strong team player with the ability to perform duties independently and professionally.
- Flexibility to meet operational requirements including hours or work.
- Presents a pleasant, professional manner at all times.

Required Experience
- 6 months customer service experience.
- Data entry proficiency.
- Basic knowledge of MS Office suite.
- Experience in a call-centre environment.
- Knowledge of medical terminology.
- Knowledge of the Laboratory Information System.

**Minimum Qualifications**
- High School Diploma or equivalent.

**Other Information**
- As workload demands and operational requirements shift, the location, dates and/or hours of work may be changed
- All persons newly hired to _Dyna_**_LIFE_**_Dx_** must show their confirmation of SIN letter/SIN card and government issued photo ID to Human Resources prior to commencing work.
- All persons hired to _Dyna_**_LIFE_**_Dx _**must be authorized to work in Canada for any employer.
- Individuals hired into all positions must provide verification of their highest level of education.
- A security clearance will be required for employees newly hired to _Dyna_**_LIFE_**_Dx_**.
- A security clearance with vulnerable sector completed may be required for employees newly hired to _Dyna_**_LIFE_**_Dx_**:



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