Front Desk Customer Service

4 weeks ago


Vaughan, Canada Medrehab Group Full time

Preference will be given to those with sales and customer service background and those who have worked in the Physiotherapy and Rehabilitation field.

**Duties**:
Customer Service
- Excellent customer interaction and engagement
- Joy of working directly with customers and getting them to rebook
- Confident with promoting and selling wellness services and products
- Insightful. Good at anticipating patient and staff needs
- Friendly, empathetic and courteous
- Positive energy and respectful attitude
- Task oriented, with a mature, responsible work ethic

Administrative Duties:

- Scheduling and patient management
- Answering and routing phone calls
- Greeting visitors
- Detail oriented. Able to process and track Motor Vehicle Accident claims.
- Calling Insurance companies for coverage details
- Front desk admin organization
- Patient experience management

**Skills and Experience**
- Must have minimum Secondary School Diploma
- Excellent written and oral communication skills
- Strong customer interaction and engagement
- Self-motivated individual with ability to work independently and within a team
- Must be able to Multi-task in busy environment and be task oriented
- Previous office and administrative experience

**Salary**: $18.00 per hour

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Are you available to Work afternoon and Weekend Shifts?

**Experience**:

- Front desk/Customer Service: 2 years (required)
- Retail sales: 2 years (preferred)
- physiotherapy clinic: 1 year (preferred)

Work Location: In person



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