Front Desk Supervisor

4 weeks ago


Vaughan, Canada SpringHill Suites by Marriott Full time

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

Easton’s team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

**About the Hotel**

**SpringHill Suites by Marriott** has 175 rooms, owned and operated by Easton's Group of Hotels. conveniently located near top attractions in Ontario, including Canada's Wonderland, Vaughan Mills Mall and York University.

**Benefits**
- Health, Vision, and Dental Coverage
- Wellness Days
- Employee Social Events
- On-Site Parking
- Career Development
- Hotel Discounts at Marriott properties

Job overview
- Assists the Front Office Manager in managing front desk service operations including guest registration, bell services, telephone services, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability.

**Responsibilities**:

- Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures, etc.
- Assists in scheduling staff according to labour standards and forecasts occupancy; assigns daily work tasks to employees, and monitors labour costs to stay within departmental budget.
- Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposits, and counting/securing assigned bank.
- Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
- Routinely check in/check out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe deposit boxes to guests and ensuring the security of keys.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.).
- Any other duties as assigned by your manager.

**QUALIFICATIONS AND REQUIREMENTS**

Bachelor’s degree in Hotel Management/Business Administration, plus 2 years Front Office/Guest Service experience including supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling various objects
- Use a keyboard to operate various property management and reservations systems, etc.

Other:

- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- Ability to travel to attend workshops, specialized training and/or certifications, etc.
- May be required to work nights, weekends, and/or holidays.

**The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.


  • Front Desk Supervisor

    2 weeks ago


    Vaughan, Canada SpringHill Suites by Marriott, Toronto Vaughan Full time

    JOB OVERVIEW Assists the Front Office Manager in managing front desk service operations to include guest registration, bell services, telephone services, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability. DUTIES AND RESPONSIBILITIES - Assist in supervising the front desk function; ensure staff is properly...

  • Front Desk Supervisor

    2 weeks ago


    Vaughan, Canada SpringHill Suites by Marriott, Toronto Vaughan Full time

    Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate...

  • Front Desk/host

    4 weeks ago


    Vaughan, Canada Dave & Buster's Full time

    Dave & Buster's is proud to be recognized by Forbes as one of **The Best Employers for Women** and one of **The Best Employers for Diversity in 2021.** Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your...


  • Vaughan, Canada Alfa Employment Full time

    Front Desk Receptionist **Duties**: - Greet and welcome visitors in a friendly and professional manner - Answer phone calls, take messages, and route calls to appropriate staff members - Schedule appointments and maintain appointment calendars - Perform clerical tasks such as filing, photocopying, and faxing - Manage incoming and outgoing mail and...

  • Front Desk/host

    5 days ago


    Vaughan, Ontario, Canada Dave & Buster's Full time

    We are conducting Walk-In Interviews on Monday - Friday from 11am - 8pm Come join usDave & Buster's is proud to be recognized by Forbes as one of The Best Employers for Womenand one of The Best Employers for Diversity in 2021.Text - Fun Jobs to to schedule an interviewPOSITION SNAPSHOT:Our front desk and host position ensures Guests' initial impressions with...


  • Vaughan, Canada Misfits Tattoo Full time

    **Misfits Tattoo** is seeking a dedicated and passionate front desk member to join our tight-knit team for the long haul. We take pride in being a boutique tattoo shop with a team of exceptional artists who are wholeheartedly dedicated to creating stunning tattoos. To support them, we need a front desk member who shares our vision and is as committed to...


  • Vaughan, Canada Global Precast Inc. Full time

    Duties - Greet and welcome visitors and employees in a friendly and professional manner - Answer phone calls and assist with inquiries - Maintain production records and ensure accurate and up-to-date information - File and organize supplier documents - Manage incoming and outgoing mail and courier packages - Monitor inventory of office supplies and place...


  • Vaughan, Canada Royal LePage Premium One Realty Full time

    **Position Description**:The primary duties of the Real Estate Front Desk Receptionist include support for the brokerage’s agents, clients, management and working with a team of peers. Incumbents in this job may perform all or portions of the following duties and responsibilities. - Reception duties - answer telephones, confirm appointments, greet...


  • Vaughan, Canada Royal LePage Premium One Realty Full time

    **Position Description**:The primary duties of the Real Estate Front Desk Receptionist include support for the brokerage’s agents, clients, management and working with a team of peers. Incumbents in this job may perform all or portions of the following duties and responsibilities. **MUST HAVE REAL ESTATE EXPERIENCE** Days needed Thrusday evening and...

  • Front Desk

    2 weeks ago


    Vaughan, Canada Medrehab Group Full time

    Front Desk -Marketing Coordinator (Multidisciplinary Clinic) We’re hiring a Full time Social Media Specialist who also is working at our Front Desk. But not just anyone! We’re looking for: someone with a start-up" mentality who approaches every task with passion, grit and a "never-give-up" attitude. If you’re looking for: a new challenge every day,...


  • Vaughan, Canada Define Hair Studio Full time

    Busy Hair Salon in Vaughan is looking for a front desk receptionist. Must be passionate about hair and beauty industry and sense of fashion is a must!!! Managing bookings, daily staff schedules, customer service and sales. Computer skills and service experience required. Must be confident, fashion forward and social media friendly!!! **Job Types**:...


  • Vaughan, Canada FOAMITE INDUSTRIES INC Full time

    **Job Summary** We are currently looking for a permanent, full-time Front Desk Receptionist who wants to join a successful Canadian company. We offer competitive compensation with plenty of opportunity for advancement. This position will focus on Reception and Customer Service and duties will include Answering Phone Calls and questions from Walk in...


  • Vaughan, Canada FOAMITE INDUSTRIES INC Full time

    **Job Summary** We are currently looking for a permanent, full-time Front Desk Receptionist who wants to join a successful Canadian company. We offer competitive compensation with plenty of opportunity for advancement. This position will focus on Reception and Customer Service and duties will include Answering Phone Calls and questions from Walk in...

  • Marketing Coordinator

    2 weeks ago


    Vaughan, Canada Medrehab Group Full time

    Marketing Coordinator - Front Desk (Multidisciplinary Clinic) We’re hiring a Full time Social Media Specialist who also is working at our Front Desk. But not just anyone! We’re looking for: someone with a start-up" mentality who approaches every task with passion, grit and a "never-give-up" attitude. If you’re looking for: a new challenge every day,...


  • Vaughan, Canada Retail and Beverage Agency Full time

    Our growing company is looking for a Full-time outgoing, proactive individual to manage the reception desk at our wine agency Experience is an asset, but not required as training will be provided. We are looking for someone who will be a great first impression to our office and a great team player. **Duties**: - Answer, filter and forward phone calls ( in...


  • Vaughan, Ontario, Canada Medrehab Group Full time

    Preference will be given to those with sales and customer service background and those who have worked in the Physiotherapy and Rehabilitation field.Duties:Customer Service Excellent customer interaction and engagement Joy of working directly with customers and getting them to rebook Confident with promoting and selling wellness services and products...


  • Vaughan, Canada Tri-Health Wellness Centre Full time

    Tri-Health Wellness Centre is a multi-disciplinary health care centre in the heart of Vaughan. We have a team of naturopathic doctors, chiropractors, registered massage therapist, acupuncturist, psychotherapist and kinesiologists. We are looking for a Head Front Desk Receptionist with experience in Direct Billing, Insurance Claims, MVAs, HCAI, WSIB claims...


  • Vaughan, Canada Medrehab Group Full time

    Outgoing - Friendly - Compassionate - Confident - Sales focus - Organized - Multitask - Task oriented - Good phone manner - Educate customers - Detailed oriented - Customer engagement **Duties**: - Front desk - Greeting customers - Answering and routing phone calls - Scheduling and patient management - Billing and collections - Intake orientation and data...


  • Vaughan, Canada Medrehab Group Full time

    Preference will be given to those with sales and customer service background and those who have worked in the Physiotherapy and Rehabilitation field. **Duties**: Customer Service - Excellent customer interaction and engagement - Joy of working directly with customers and getting them to rebook - Confident with promoting and selling wellness services and...


  • Vaughan, Canada Medrehab Group Full time

    Preference will be given to those with sales and customer service background and those who have worked in the Physiotherapy and Rehabilitation field. **Duties**: Customer Service - Excellent customer interaction and engagement - Joy of working directly with customers and getting them to rebook - Confident with promoting and selling wellness services and...