Centralized Repair Coordinator

6 months ago

Vancouver, Canada Lift Auto Group Full time

**Does Your Career Need a “**_**Lift**_**”?**

People and automobiles are at the heart of everything we do. Lift Auto Group (_Lift_) is an operator/consolidator in the collision repair industry and our team is seeking a talented, good natured **Centralized Repair Coordinator **with expertise in **Telsa Certification **to join our team. If you are familiar with Tesla’s certification program and enjoy working fully remotely this opportunity is perfect.

Lift currently owns/operates 53 collision repair centers located in British Columbia, Alberta, Saskatchewan, Ontario and Yukon Territories with over 700 employees and plans for continued, sustainable expansion coast to coast.

**What does it take to be in consideration?**
- 5 years’ experience in collision estimating required
- Strong communication skills, attention to detail and desire to strive for excellence.
- A basic understanding of insurance companies’ guidelines
- Comprehensive understanding of the entire repair process
- In-depth knowledge of estimating software (i.e. Mitchell and Qapter) is an asset.
- Exceptional communication skills.
- Proven track record of high-quality customer service.
- Ability to effectively manage and prioritize competing tasks.
- Ability to demonstrate initiative and thrive in a fast-paced environment.
- Willingness to learn and develop additional knowledge.

**Career Overview/Responsibilities**:

- Frontline client service: responding appropriately virtually, online & telephone inquiries, and maintaining timely communication with shop staff, and customers during the repair process.
- Schedules estimate and repair appointments.
- Accurately completes estimates according to company standard operations procedures for estimates and parts.
- Supporting the ordering and sourcing of parts.
- Accurately posting invoices in a timely manner.
- Ensures customers have a clear understanding of their insurance and are aware of any required deductibles.
- Manages/supports the customer experience. Uses Nexsyis for the full cycle of the repair process - contacting the customer with repair status updates, ensuring the customer authorization is given prior to commencing repairs, arranging alternate transportation for customers and preparation for delivery of the repaired vehicle to the customer.
- Actively participates in supporting the workflow of the supporting shops including daily meetings and willingness to take on other duties as request by operations manager.

**Lift Auto Group offers stability and authentic career opportunities. **Most importantly, we care deeply for our people. Our team is important to us, so it is vital that you fit seamlessly with our existing crew. We offer a compensation structure that is complimentary to your experience, investment in your training and a top-tier benefits package. If you pride yourself on your excellent work record and have an energized attitude, we are looking for you

INDHP

**Job Types**: Full-time, Permanent

Pay: From $70,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Auto estimating: 5 years (required)

Work Location: In person

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