Service Desk Coordinator

6 months ago


Vancouver, Canada Cypress Appliances Repair Full time

Cypress Appliances Repair is a leading provider of appliance repair services in Vancouver. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-notch repair solutions to our clients.

**Responsibilities**:

- Schedule service appointments based on technician availability and client preferences.
- Dispatch technicians to service locations and provide them with necessary information.
- Maintain accurate records of service requests, appointments, and technician assignments.
- Communicate with clients to provide updates on service appointments and resolve any issues or concerns.
- Coordinate with the repair team to ensure timely completion of service requests.
- Assist with administrative tasks such as data entry, filing, and maintaining customer databases.

**Requirements**:

- High school diploma or equivalent; additional certification in customer service or administration is a plus.
- Proven experience in a similar role, preferably in the appliance repair or service industry.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Ability to work effectively in a fast-paced environment and prioritize tasks efficiently.
- Customer-focused attitude with a commitment to delivering exceptional service.

Cypress Appliances Repair is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

**Salary**: $22.45 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person



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