Client Service Coordinator

2 weeks ago

Toronto, Canada ComForCare Home Care - North York Full time

**Benefits**:

- Flexible schedule
- Opportunity for advancement
- Training & development

**Overview**
We are located at Yonge Eglinton and work principally in North Toronto and North York. We provide concierge-level home care to families and their loved ones.

If you are a client service or administrative professional with exposure to health care; a nurse, (RPN) or have a rich background in senior care, consider working with a team of caregivers dedicated to helping seniors live comfortably in their own homes. Our mission is to support dignity, independence, and quality of life despite age and physical limitations. We aim to help seniors live independently, in their own homes, for as long as possible.

Some of your key qualities are:

- Computer savvy—able to work with a case management/customer relationship management software system.
- Enthusiastic and willing to learn.
- Customer and sales focused.
- Excellent and clear communicator.
- Detail orientation.
- Speed with purpose-work in a dynamic environment—and quickly address issues such as gaps in the schedule.

You will be responsible for:

- Supervising a team of caregivers (Personal Support Workers, or PSW's) delivering care to seniors
- Supporting intake assessments (usually conducted by the Client Relationship Manager)
- Documenting the Care Plan in our software program
- Recruiting PSW's.
- Orientating new PSW’s and distributing employment agreements
- Scheduling shifts.
- Monitoring arrival and departure times of PSW’s using the software.
- Monitoring adherence of the PSW to the Care Plan
- Rating PSW performance.
- Finding caregivers when a caregiver cancels their shift.
- Ordering PPE for caregivers and families.
- Following-up with caregiver on satisfaction with the shift.
- You will assist in various administrative activities, including payroll and billing cycles.
- It is desirable to have experience using case management software (e.g., Alaya Care, Swyftops, etc.) and the Google Suite (Mail, docs, sheets, etc.)

**Business growth**
The Client Service Coordinator is a very important part of ComForCare home care, as you form the cornerstone of the new client intake and care supervision. Being a people person and providing a high standard of customer service and care are fundamental.

**Working with Caregivers**

You are comfortable supervising PSW's. You will get to know their unique skills and make judgements about who is the best match for the needs of the client. This position may also help to train and instruct caregivers on critical skills that may be necessary when assisting with condition management.

Receiving calls from caregivers and families outside of regular business hours is a regular part of the job. (e.g., Caregivers can’t make shift, wanting to change shift, etc. Families requesting a change to the schedule.)

**A Unique and Interesting Position**
This position is ideally suited to those that love working with people and enjoy a regular change of scenery, as opposed to an institutional-style setting. A Client Service Coordinator must be highly adaptable, able to work a flexible schedule and evaluate situations quickly and concisely to be a good fit. You have excellent organizational skills and will work collaboratively with the business development leader and the owner.

**Join the Team**
If you would like to play a key role in improving the lives of seniors, and growing a small business, we invite you to submit your resume.

Compensation: $20 to $25 hourly.

**Live your best life possible while helping others live theirs.**
Join our team and be a part of a certified Great Place To Work® Thousands of ComForCare employees were surveyed and the response was overwhelmingly positive, with 90% agreeing that ComForCare is in fact a Great Place To Work®.

Flexible work from home options available.
- Equal Opportunity Employer: Disability/Veteran._

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