Client Service Manager

3 weeks ago

Toronto, Canada Bayshore HealthCare Full time

The Client Service Manager, under the direction of the Area Director, oversees the coordination of client care schedules by the Client Service Coordinators. S/he is responsible for timely data entry of all client referrals, new orders and updated information. The Client Service Manager oversees all aspects of client service including but not limited to difficult situations related to client care and/or staff and client schedules and implements and manages scheduling processes to ensure that scheduling complies with the collective agreement and client needs.

DUTIES AND RESPONSIBILITIES
- Oversee client service coordination area in consultation with the Supervisors; facilitate/promote the filling of all service requests; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; monitor and promote consistency of caregiver assignments and coordination of services.
- Arrange systems training for Client Service Coordinators.
- Notify clients and Field employees regarding initial and ongoing schedules.
- Problem-solve issues related to scheduling Field employees and/or client care and service.
- Complete data entry and maintain accurate and current scheduling documentation.
- Assist with the supervision, recruitment and orientation of Field employees as requested.
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
- Market and promote Bayshore Home Health in keeping with the individual Branch Office Sales and Marketing Plan.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as requested

Job Qualification

Education

Minimum - Secondary School Diploma. Completion of a recognized Program, such as the Licensed/Registered Practical Nurse Program and/or a Medical Terminology course is preferred. Diploma in Business or Healthcare Administration.

Experience

A minimum of five years related customer service experience with progressive responsibilities in a supervisory capacity.

Other Skills and Abilities

Exceptional organizational and interpersonal skills; proven ability to work both independently and effectively lead a team; solid knowledge of the principles, practices and methods of community nursing and service delivery to clients as well as the principles of program development, implementation and evaluation; ability to meet deadlines and strong commitment to continual learning; demonstrated competency in keyboarding and Windows scheduling software; ability to operate standard office equipment; proficiency in written /spoken English and French in Branch Offices that provide care to French speaking clients.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single
- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

  • Manager, Client Services

    2 weeks ago

    Toronto, Canada Sephora Full time

    **Job ID**: 241631 **Store Name/Number**: ON-Fairview Toronto (0524) **Address**: 1800 Sheppard Avenue East, Toronto, ON M2J 5A7, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Client Services, you will be responsible for managing all services, classes and events in a specific Sephora...

  • Manager, Client Services

    1 month ago

    Toronto, Canada Sephora Full time

    **Job ID**: 237412 **Store Name/Number**: ON-Eaton Centre (0500) **Address**: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Client Services, you will be responsible for managing all services, classes and events in a specific...

  • Manager of Client Services

    1 month ago

    Toronto, Canada Dixon Hall Full time

    **Employment Type**: Full-time **Department**: Seniors' Services **Union**: Excluded **File #**: 23-SRS-12 (1 OPEN) **Posting Date**:June 13, 2023 **Posting Close**: June 27, 2023 **Dixon Hall** is a multi-service agency located in the heart of east downtown Toronto committed to realizing the vision of a city where everyone thrives. Since 1929, we have been...

  • Client Service Manager

    1 month ago

    Toronto, Canada SPS Full time

    The **Client Service Manager** position is to sit on-site with our client and oversee multiple sites or projects within hospitality services. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies in conjunction with the Site Manager. This position will act as the...

  • Manager, Client Services

    8 hours ago

    Toronto, Canada Central Toronto Youth Services Full time

    **Manager, Client Services** **Full Time Permanent - 35 hours a week** This is an exciting opportunity to join and contribute to a progressive, innovative management team. CTYS is an accredited Children’s Mental Health Centre with a range of services and programs for youth and families across Toronto. The agency is committed to an inclusive, equity based...

  • Manager, Client Services

    1 week ago

    Toronto, Canada Lumenus Community Services Full time

    **Manager, Client Services (Youth Wellness Hubs Ontario, Central Toronto Site)** **Location: Toronto, ON** **Position Type: Full-time, Regular (37.5 hrs./week)** **Posting Closing Date: May 2, 2023** Lumenus is expanding our leadership team! We are hiring a Manager, Client Services for our Youth Wellness Hubs Ontario (YWHO) Central Toronto Location. You...

  • Manager, Client Services

    4 weeks ago

    Toronto, Canada Lumenus Community Services Full time

    **Manager, Client Services** **LOCATION: Toronto, ON** **POSITION TYPE: Full-time, Regular** **POSTING CLOSING DATE: August 31, 2023** We are hiring a Manager for our Community Based Mental Health programs. You will provide oversight for staff working in community based mental health services working with children, youth and families within community,...

  • Manager, Client Services

    1 month ago

    Toronto, Canada Lumenus Community Services Full time

    **Manager, Client Services (Community Counselling Services)** **LOCATION: Toronto, ON** **POSITION TYPE: Full-time** **POSTING CLOSING DATE: (June 2, 2023)** In April 2020 Adventure Place, The Etobicoke Children’s Centre, Griffin Centre and Skylark Children Youth & Families amalgamated to form Lumenus Community Services. The vision of Lumenus is to...

  • Manager - Client Services

    3 days ago

    Toronto, Ontario, Canada Bantrel Co. Full time

    Company DescriptionBantrel is proud to be a leading provider of Engineering, Procurement, and Construction (EPC) services in Canada. Since our inception in 1983, we have delivered end-to-end solutions for some of Canada's most challenging and complex energy, mining and infrastructure projects, with an unrelenting focus on safety, while delivering to the...

  • Manager - Client Services

    2 days ago

    Toronto, Canada Bantrel Co. Full time

    Company DescriptionBantrel is proud to be a leading provider of Engineering, Procurement, and Construction (EPC) services in Canada. Since our inception in 1983, we have delivered end-to-end solutions for some of Canada's most challenging and complex energy, mining and infrastructure projects, with an unrelenting focus on safety, while delivering to the...

  • Manager, Client Services

    4 weeks ago

    Old Toronto, Canada SEPHORA Full time

    Job ID: 241631 Store Name/Number: ON-Fairview Toronto (0524) Address: 1800 Sheppard Avenue East, Toronto, ON M2J 5A7, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here... As Manager, Client Services, you will be responsible for managing all services, classes and events in a specific Sephora store location. You...

  • Client Services Manager

    2 days ago

    Toronto, ON, Canada 24 Seven Talent Full time

    CLIENT SERVICES MANAGER*This position is currently hybrid- reporting to the Toronto office twice per week.WHO WE ARE24 Seven is growing! We’re the leading creative staffing and recruiting firm working with today’s most sought-after employers and we’re looking for dedicated professionals, like you, to join our team. We are the go-to talent source...

  • Client Services Manager

    3 weeks ago

    Old Toronto, Canada 24 Seven Full time

    CLIENT SERVICES MANAGER ~ Toronto Metro Area This position is currently hybrid- reporting to the Liberty Village office twice per week. WHO WE ARE 24 Seven is growing! We’re the leading creative staffing and recruiting firm working with today’s most sought-after employers and we’re looking for dedicated professionals, like you, to join our team. We...

  • Client Services Manager

    3 weeks ago

    Toronto, ON, Canada 24 Seven Full time

    CLIENT SERVICES MANAGER ~ Toronto Metro Area This position is currently hybrid- reporting to the Liberty Village office twice per week. WHO WE ARE 24 Seven is growing! We’re the leading creative staffing and recruiting firm working with today’s most sought-after employers and we’re looking for dedicated professionals, like you, to join our team. We...

  • Client Services Manager

    3 weeks ago

    Old Toronto, Canada EightSix Network Inc Full time

    *This position is currently hybrid- reporting to the Toronto office twice per week.WHO WE ARE24 Seven is growing! We’re the leading creative staffing and recruiting firm working with today’s most sought-after employers and we’re looking for dedicated professionals, like you, to join our team. We are the go-to talent source supporting the world’s top...

  • Client Services Manager

    3 weeks ago

    Old Toronto, Canada EightSix Network Inc Full time

    *This position is currently hybrid- reporting to the Toronto office twice per week.WHO WE ARE24 Seven is growing! We’re the leading creative staffing and recruiting firm working with today’s most sought-after employers and we’re looking for dedicated professionals, like you, to join our team. We are the go-to talent source supporting the world’s top...

  • Client Services Manager

    3 weeks ago

    Toronto, ON, Canada EightSix Network Inc Full time

    *This position is currently hybrid- reporting to the Toronto office twice per week. WHO WE ARE 24 Seven is growing! We’re the leading creative staffing and recruiting firm working with today’s most sought-after employers and we’re looking for dedicated professionals, like you, to join our team. We are the go-to talent source supporting the world’s...

  • Manager - Client Services

    4 days ago

    Toronto, Canada Bantrel Full time

    Job Description We are currently seeking a qualified Client Solutions - Manager to join our Mining team, based out of Toronto, ON.  The Manager - Client Solutions will be responsible for responsible for managing business development activities for the Bantrel mining business for our Canadian market. Reporting directly to the Vice President of Client...

  • Manager - Client Services

    2 weeks ago

    Old Toronto, Canada Bantrel Co Full time

    Job I.D.: REF1234CCompany DescriptionBantrel is proud to be a leading provider of Engineering, Procurement, and Construction (EPC) services in Canada.Since our inception in 1983, we have delivered end-to-end solutions for some of Canada’s most challenging and complex energy, mining and infrastructure projects, with an unrelenting focus on safety, while...

  • Manager - Client Services

    2 weeks ago

    Toronto, ON, Canada Bantrel Co Full time

    Job I.D.: REF1234C Company Description Bantrel is proud to be a leading provider of Engineering, Procurement, and Construction (EPC) services in Canada. Since our inception in 1983, we have delivered end-to-end solutions for some of Canada’s most challenging and complex energy, mining and infrastructure projects, with an unrelenting focus on safety,...