Client Service Coordinator

4 weeks ago

Toronto, Canada Recruiting in Motion Full time
Client Service Coordinator Toronto ONRef: JOB2098

Our Client is a unique Toronto based company where the hospitality and legal industry intersect. With the high stress of legal proceedings, our client goes the extra mile to arrange facilities and holistic services to help take the edge off the experience. Working with legal staff, our client successfully delivers a unique experience to the mediation and arbitration processes. Whether you need a virtual, on site or hybrid facility to assist with your meetings, Arbitration place can offer you the space, privacy and professional experts in case management, mediation, court reporting, transcription, reporting or administration is at your fingertips. Security, confidentiality, and privacy are their #1 priorities to ensure their clients get the Cadillac experience. Whether your needs are technology, real estate, or staff related, our client can provide the expertise to help you get through some challenging times and allows you to focus on what matters most. With an eye towards constant improvement to client experience, this organization has a pulse on their client’s needs but always looking to evolve their services. Our client is the ideal set up for an arbitrator looking for a temporary home, or virtual support. As the team grows, the Director is looking to add a Client Service Coordinator to her amazing team.

The role of the Client Service Coordinator requires someone who is well organized and a high achiever, as it related to client experience. Supporting the Client Services team, the coordinator will assist with the planning, organizing and improving of the scheduling and logistics process to ensure contractors and clients receive an exceptional experience. Critical elements of the position would include:

Scheduling & Bookings:

  • Supports the scheduling of all resources, document proper bookings in scheduling database
  • Act as a subject matter expert for clients to ensure a tailored and positive relationship
  • Creates estimates and assists the client with questions and revisions
  • Maintains and updates contractor availability and preferences, assist with travel arrangements as necessary
  • Communicate booking requirements to ensure all logistics are delegated and scheduled
  • Coordinates schedules with Production team to allow for project completion
  • Build & nurture strong relationships with contractors and clients
  • Arranges and coordinates services such as boardroom bookings, interpretation, video conferencing and rentals

Administration:

  • Answer calls and respond to emails
  • Coordinate couriers, sorts, and distributes mail and other deliveries
  • Arrange travel, related itineraries, and makes reservations
  • Provides additional assistance as needed, which may include personal matters
  • Greets and welcomes clients at the front desk, directing them to the appropriate service areas
  • Ensures opening duties are completed daily and Front Desk appears neat and tidy and is staffed at all times

The Ideal Candidate is going to bring post secondary experience in business administration and a minimum of 2 years of experience working in a client experience role. We are looking for someone who has excelled in account management within a professional service-based business. Your fantastic communication skills will be evident, and your problem-solving skills and critical thinking will be your strengths. Our client needs someone who can successfully navigate between front and back-office responsibilities with a focus on delivering & replicating an amazing client experience. Your organizational and time management skills will be crucial, but we need someone who understands CRM documentation and doesn’t mind doing the data entry required as well. We are looking for someone presentable, polished, confident and personality “plus” who can be the calm in a storm or a reliable service partner.

What will make you stand out:

  • 2+ years working in an account management role, professional services environment preferred
  • Proven ability to manage a client relationship from initial engagement through to service delivery
  • Strong communication skills, exceptional judgement and time management skills
  • Polished & professional and recognizes the need to be on site and present with clients to ensure smooth operations
  • Great attitude and willing to handle the fun and more mundane requirements of the role

If you are in the downtown GTA and looking for a role that will bring you back on site and working with a team, we have an awesome organization for you. Contact us at cheatlie@recruitinginmotion.ca to discuss how you can join this fantastic group.

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