Client Service Coordinator

3 weeks ago

Toronto, Canada MEDCAN Full time

About Us:
Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 70 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 550+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Accountabilities:

- Coordinate follow up care from the Annual Health Assessment with variety of administrative tasks including prescription renewals, completion of Attending Physicians Statements, scheduling follow up post appointments, completion of lawyer requests and results management
- Work collaboratively with Physicians and Nurses in managing client care
- Prepare, edit, proof-read and upload the Annual Health Assessment report
- Coordinate with other Patient Support Centre team members to ensure exceptional delivery of client service
- Additional administrative functions including chart pulls, faxing, scanning and mailing of results to patients, specialists and other facilities
- Answer and direct all inbound switchboard calls
- Support the Client Service Coordinator team with additional coverage for vacations and wellness days
- Proactively resolve client service issues and/or provide suggestions for initiating resolutions
- Escalating unresolved issues to de-escalate further client service issues
- Participate in training and peer coaching of new Client Service Coordinator members

The Requirements:

- Minimum 2 years Medical Office experience
- Medical Office Administration diploma
- Excellent written, verbal and electronic communication skills
- Proficient in MS word, Excel and Outlook
- Exceptional client service skills
- Sound knowledge of medical terminology
- The position will be hybrid of onsite and remote work requirements

Our Benefits:
Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

This position comes with an attractive total compensation package including a competitive base salary, a comprehensive benefits plan, RRSP matching, bonus eligibility, and a genuine opportunity to grow supported by our Education Reimbursement program. We offer hybrid/flexible work arrangements to help Medcanners balance their work and personal or family needs.

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s Best Managed Companies

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:
Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team. We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply

If contacted for an employment opportunity, please advise your Talent Management Specialist if you require accommodation.

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