Client Services Coordinator

2 weeks ago

Old Toronto, Canada S.R.T. Med-Staff Full time
About S.R.T. MedStaff

S.R.T. MedStaff has been a trusted leader in the health care community since 1981, hiring client service coordinators, personal support workers, registered nurses, registered practical nurses, and supervisors. Come work for an agency that truly values and supports its staff

Why Join S.R.T. MedStaff?

S.R.T. MedStaff provides diverse opportunities and strong career path development in a variety of professional streams, along with excellent salary and benefits such as:

  • Permanent full-time position in a reputable healthcare agency
  • Extensive customer service experience and ongoing education about patient care services
  • Competitive salary
  • Weekly direct deposit
  • Benefits package
  • RSP matching program
  • Team lunches and staff appreciation events
  • Dynamic, great team environment

Job Summary:

We are currently looking for Client Service Coordinators to join our dynamic team in the heart of Toronto Downtown. Reporting to the Senior Manager of Client Services, the Client Service Coordinator plays a critical role in ensuring appropriate scheduling for patients and evaluating ongoing patient satisfaction.

Responsibilities:

  • In collaboration with the patient/family/caregiver help set up patient care service by scheduling PSWs according to their geographical area/availability/skill set/language, etc.
  • Manage incoming requests to initiate service from referral sources and private patients.
  • Manage a high volume of incoming phone calls from patients, field staff, hospital clients, LHINs, etc. regarding service requests/changes and general inquiries.
  • Adjust patient schedules and share information with those in the patient’s circle of care, as needed for the delivery of service.
  • Manage calls pertaining to patient feedback.
  • Obtain information on patient issues/concerns and forward to a manager/supervisor as per agency protocol.
  • Liaise with agency supervisors and other staff to communicate patient and/or agency information.

Qualifications:

  • University degree or post-secondary education preferred.
  • Previous work experience in a customer service setting and/or call center setting.
  • Strong customer service and communication skills, both verbal and written.
  • Experience working as a Scheduling Coordinator or Client Care Coordinator is considered an asset.
  • Effective organizational and problem solving skills with ability to prioritize tasks.
  • Ability to learn quickly and adapt in a multitasking, fast-paced, and changing environment.
  • Proficiency with Information Technology: Microsoft Office applications and Internet.
  • Medical terminology and a second language are considered assets.

We thank you for applying to S.R.T. MedStaff. We will review all applications. Only those applicants selected for further discussion will be contacted. S.R.T. MedStaff is committed to creating an inclusive and diverse work environment and meeting the needs of persons with disabilities. If you require any accommodation in the application process, please let us know in advance.

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