Client Services

3 weeks ago

Toronto ON, Canada Hour Consulting Full time

HouR client, a tech-forward digital performance agency and technology consulting firm recognized for its excellence, is searching for a Client Services / Senior Account Manager for their team. You should be an ambitious, proactive client services professional who is tech-savvy, has a dynamic go-getter attitude and exceptional communication skills to help manage trusted relationships with a growing client base.'
Our client specialises in technical projects encompassing web application development, digital marketing, and mobile development. With a proven track record of delivering high-quality solutions, they pride themselves on exceeding client expectations and driving success in the digital space.
As part of the Client Management team and key contact for both client and internal teams, your responsibilities will include maintaining client satisfaction, relationship building and overall growth of your client portfolio through successful completion of projects, and strategic and consultative account building. You will grow revenue by guiding existing accounts through thought leadership, web development, tech tools, digital marketing, and IT activities.

Planning, developing and managing clients' digital projects
Coordinate project timing and budgets with all relevant agency personnel, ensuring project deliveries are on time within budget.
Send out Client Contact Reports for all client meetings and telephone conversations
Check and approve creative/production materials, copy, content, layout, site builds, site functionality, production art, and coordinate client approval of same
Send out Meeting Summary Reports for all client meetings and telephone conversations
Draft project briefs
Translate technical concepts into everyday business language for clients
Explain insights from marketing results to clients
Renew and grow existing client accounts.
Provide comprehensive support to clients throughout website development and construction projects. Offer valuable insights into additional web development products and services to enhance their online presence.
Work with clients to gather and review their requirements for websites and marketing plans with budgets and goals
3 to 5 years' experience as a Digital Account Manager in an agency setting or equivalent experience
~ Proven experience of managing at least 5 accounts / clients
~ Understanding of web development process
~ Experience with App UI/UX and marketing is an asset

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Experience managing people
Solid understanding of deployment platforms and web build process
Project management and/or technical ability
Digital strategist at heart
Not for Profit and FinTech experience is an asset
Confident - Exudes confidence and control in all aspects of client and internal team relations, thereby fostering trust and building strong client/team relationships
Punctual - Ensures timely delivery to clients of all ongoing projects' deliverables and results
Proud - Ensures that a high level of excellence is maintained for all client work and projects
Organised - Is able to handle multiple accounts and support tickets seamlessly, and stay on top of situations and requests
Personable - Is a team player who is enthusiastic, people-oriented and a great communicator with the ability to manage people and situations
After-work socials
Health benefits including health, dental, life, virtual health care coverage

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