LMS / Learning Specialist

1 week ago

Toronto, Canada Teknion LTD Full time

**Why is this role so great?**

The Learning Management System (LMS) Content Administrator is responsible for ensuring effective administration of Teknion’s learning management system including, posting new content, troubleshooting administrative and user issues, ensuring accurate audience assignments, developing content and reporting.
This individual is an effective communicator and collaborative team member. They are committed to providing our employees and clients with exceptional learning experiences.

**What is this role responsible for?**
- Facilitate end-user training for internal administrators by providing both technical and administrative support for in-classroom and online learning.
- Develop and document processes or policies to ensure consistent use of the system.
- Create and oversee an efficient and effective content management system.
- Establish and maintain design standards and document version control to increase the effectiveness and efficiency of learning content.
- Collaborate with sales and manufacturing teams to develop and deliver appropriate learning modules and evaluation tools.
- Design and upload program content for various audiences across Teknion to support all learning formats.
- Manage content development strategy, design standards and future roadmap planning efforts.
- Test all changes to the LMS, posts and modules; ensure accurate audience assignments and assessment scoring.
- Identify, troubleshoot and resolve problems with course design, LMS new functionality and infrastructure
- Manage new and existing vendor relationships.
- Oversee the installation of all system updates, upgrades, integrated tools and other software integrated with the LMS.
- Compile and communicate performance metrics for online and classroom training courses in order to measure training effectiveness.
- Make recommendations on future improvements to content management, workflow processes and user experience.
- Maintain strong competencies related to instructional design and technology based learning.
- Contribute both ideas and expertise in the development of relevant and value-driven training efforts.
- Recommend future improvements to content management, workflow processes, and user experience to improve learner experience and business impact.
- Collaborate with sales and manufacturing team members to fulfil department strategy by proposing and providing training on the best use of the LMS.
- Build advocacy for the continued adoption of the LMS.

**What is required for this role?**
- Bachelor’s degree in Human Resources and/or Adult Learning Certifications
- Minimum of three years’ experience supporting an LMS such as Docebo (preferred) and working in instructional design
- Learning development background a plus to include designing programs at the organizational level.
- Proficient with course development software and technologies such as Articulate, Captivate, SCORM
- Exceptional project management skills with proven ability to organize plan and execute projects against deadlines
- Professional and diplomatic communicator with all levels of internal and external stakeholders. Ability to explain instructions, policies, procedures and to present findings and conclusions clearly, concisely and appropriately for the audience
- Highly self-motivated, driven and works with a sense of urgency
- A positive and focused approach to work
- Demonstrated mindset to grow and continually learn
- Ability to problem solve, identify trends, extract insights from analytics and data, and recommend improvements and actions.

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