Bilingual LMS Coordinator

3 months ago

Toronto, Canada Amynta Group Full time

We’re thrilled that you are interested in joining us here at the Amynta Group

The Bilingual Learning Management System (LMS) Coordinator, reporting directly to the Operations and Design Manager, Performance Center, is primarily responsible for providing the day-to-day support and coordination for Sym-Tech’s external facing Learning Management System and the class operations for all Performance Centre courses

Position Functions:

- Support the day-to-day operation of the LMS- user account management, course setup, content uploads.
- Provide technical support to both internal and external users on LMS-related issues, troubleshooting problems, providing solutions promptly and/or identifying more complex issues that may require escalation to resolve.
- Generate reports and analytics on LMS usage and performance metrics to improve the overall user experience.
- Serve as the first point of contact, provide logístical and administrative support, and help Learners, Instructors, Field Sales and other internal users with any system-related questions or issues regarding the LMS.
- Coordinate with stakeholders to assign training and learning paths based on job, role, and position.
- Organize pre-training setup for in-person classes, including charts, workbooks, merchandise, and catering.
- Organize pre-training for virtual class setup.
- Provide course facilitators with administrative support.
- Act as the liaison for participants pre-, during and post-training.
- Manage course inventory of all training-related materials.

Minimum Requirements
- Bilingual (English and French) is required.
- Experience with a Learning Management Systems is an asset.
- Minimum 3 years in a customer service/administration-type role focused on technical support and troubleshooting
- Excellent communication and interpersonal skills, with the ability to effectively train and support users of varying technical abilities in both English and French.
- Detail-oriented with strong problem-solving skills and the ability to prioritize and manage multiple tasks simultaneously.
- Strong customer service and relationship-building skills
- Strong team building skills, to work well within a close team environment - self-sufficient, resourceful, and work well with mínimal supervision.
- Ability to demonstrate a high degree of professionalism.
- Proficient in the MS Office suite.

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

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