Functional Application Support Analyst

3 days ago

Montréal, Canada Société Générale Full time

**Responsibilities**:
**_ABOUT THE JOB_**

Primary tasks related to Functional Application Support Analyst role include but are not limited to:
A hands-on functional support analyst, responding users’ requests, analyzing functional process related to technical investigations, helping the BA’s and developers with tests and homologation. Main responsibility is to be a Point of Contact in AMER for one or more functional lines with respect to users/project requests.

It is critical that this individual has a proven track record working with operations, front office, risk, finance, and external partners to perform functional requirements, QA (testing and homologation), and coordinate with technical staff to deliver releases. The individual also needs to manage functional/technical client expectations within a time-to-market and dynamic environment.

**What will be your day-to-day?**

**Summary of responsibilities**:

- Study and analyze functional requirements, functional issues and bugs, processes in fixed income and equities securities processing domain.
- Coordinate solution workshops, document requirements with BA’s and developers.
- Bridge precise and detailed functional requirements with developers and ensure accuracy of technical specifications covering the requirement.
- Coordinate with users/BAs to produce comprehensive test plan and develop user signoff criteria. Hands-on involvement in analysis and documentation of testing results and review with end-users.
- Availability for on-Call (night/weekend based on shifts)
- Ability to work in group, solve/address problems in the root, highlight potential issues/improvements to the development team/ BA’s team.

**Profile required**:

- **What you bring to our team**:

- Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office.
- Automation of controls are indicators to monitor the proper functioning of the contribution tools, negotiation and related referential documents
- Liaise with teams from New York, Paris
- Understand the regulated environment and the constraints of client activity
- Perform post-deployment testing of new releases (quality assurance)
- Perform homologation testing of new features (quality assurance)
- **What we do differently at Société Générale**
- Competitive compensation & benefits offering, including but not limited to:

- Minimum of 20 days **Vacation days** + 4 **personal days**:

- Supportive Maternity, paternity, parental and adoption leave policy
- **Health spending **($2,000/year) and **personal spending **($1,000/year)** accounts** with 75+ eligible reimbursement categories (health, training, electronics etc.);
- Fully sponsored virtual** healthcare assistance **and **Employee Assistance Program **to you and your immediate family;
- There are many Employee Resource Groups** (ERG) to engage with **such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
- We foster a **culture of continuous development** by encouraging our employees to seek improvements through various **training programs **(online training and coaching platform such as Coursera, GoFluent, PluralSight, First Finance, and others)
- Knowledge in Programming
- Tibco or any other ETL tool
- Continuous delivery and continuous integration (Jenkins is a plus)
- **Desired/ Plus**:

- Unix, Linux, and Windows server environment
- **Technical Skills**:
**Required**:

- 2+ years Excel, Word, Microsoft Power Point
- 2+ years SQL Server
- Process queries and ad hoc queries of users' search data
- Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan)
- Technical research processes using sources such as error logs and technical documentation of products and identifying solutions to solve problems and improve efficiency.
- Respect internal standards, standards, and IT processes (ITIL)
- Timely communication of project production and status to the client and IT management.
- Effective oral and written communication with the various audiences and at the appropriate levels.
- Collaboration with development and BA’s teams for the management of new versions, testing/homologation, and deployment
- Collaboration with the global support team (Paris / Asia) to ensure quality support for end-users
- Effectively manage the Customer relationship with the end user community
- Availability for on-Call (night/weekend based on shifts)
- Ability to work in group, solve/address problems in the root, highlight potential issues/improvements to the development team/ BA’s team.

**Why join us**:
**Why Join Us**

It is with a long-term approach that we are engaging with the world as it is today: a world in which economic development goes hand-in-hand with environmental and social progress.

As a result, we made Team spirit a cen

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