Functional Application Support Analyst

4 days ago


Montréal, Canada C.G.I. Full time $75,000
Functional Application Support Analyst

About the Role:We're seeking a talented and dedicated Functional Application Support Analyst to join our dynamic team. You'll play a crucial role in supporting and enhancing our critical accounting IT systems, ensuring seamless operations for our global business lines within the Global Banking and Investor Solutions division.

What You'll Do:
  • Hands-on Support: Provide direct support to users, addressing inquiries and resolving issues related to our financial applications.
  • Functional Analysis: Dive deep into complex financial processes, identify root causes of problems, and propose innovative solutions.
  • Testing and Homologation: Collaborate with Business Analysts and Developers to test new features and ensure a smooth transition to production.
  • Problem Solving: Tackle challenges head-on, leveraging your technical expertise to implement effective solutions.
  • Process Improvement: Continuously identify opportunities to streamline processes and enhance efficiency.
  • Cross-Functional Collaboration: Work closely with teams across different locations to ensure global support.
What You'll Need:
  • 3+ years. Technical Skills: Strong proficiency in SQL Server, Unix/Linux, and Windows environments. Experience with programming languages and automation tools (e.g., Autosys) is a plus.
  • 3+ years. Financial Expertise: A solid understanding of fixed income, equities, and securities processing.
  • 3+ years. Problem-Solving Abilities: A keen eye for detail and a knack for troubleshooting complex issues.
  • 3+ years. Communication Skills: Excellent written and verbal communication skills to interact effectively with diverse stakeholders.
  • 3+ years. Teamwork: A collaborative approach and the ability to work effectively within a global team.
What We Offer:
  • Opportunities for Growth: We encourage professional development and offer opportunities to learn new skills and advance your career.
  • Innovative Projects: Be part of exciting initiatives, including cloud migrations and data science projects.
  • Work-Life Balance: We value your well-being and offer flexible work arrangements and a supportive work environment.
  • Global Impact: Contribute to the success of a global financial institution.
If you're passionate about technology, finance, and problem-solving, we encourage you to apply. Join us in shaping the future of our accounting IT systems.

Languages: French, English.
Required: Strong English communication skills, both written and verbal, to collaborate effectively with US-based colleagues and partners.

Hybrid Role:  While we offer a flexible work arrangement, this role requires a 50% on-site commitment at our Montreal office. Please only apply if you can meet this requirement.

Analyste de soutien aux applications fonctionnelles

À propos du poste :
Nous recherchons un analyste de soutien aux applications fonctionnelles talentueux et dévoué pour rejoindre notre équipe dynamique. Vous jouerez un rôle crucial dans le soutien et l'amélioration de nos systèmes informatiques comptables critiques, garantissant des opérations transparentes pour nos secteurs d'activité mondiaux au sein de la division Global Banking and Investor Solutions.

Ce que vous ferez :
  • Support pratique : fournir un soutien direct aux utilisateurs, répondre aux demandes de renseignements et résoudre les problèmes liés à nos applications financières.
  • Analyse fonctionnelle : plonger en profondeur dans des processus financiers complexes, identifier les causes profondes des problèmes et proposer des solutions innovantes.
  • Tests et homologation : collaborer avec les analystes commerciaux et les développeurs pour tester de nouvelles fonctionnalités et assurer une transition en douceur vers la production.
  • Résolution de problèmes : relever les défis de front, en tirant parti de votre expertise technique pour mettre en œuvre des solutions efficaces.
  • Amélioration des processus : identifier en permanence les opportunités de rationalisation des processus et d'amélioration de l'efficacité.
  • Collaboration interfonctionnelle : travailler en étroite collaboration avec des équipes réparties sur différents sites pour assurer un support mondial.

Ce dont vous aurez besoin :
  • 3 ans et plus. Français:Compétences techniques : Excellente maîtrise des environnements SQL Server, Unix/Linux et Windows. Une expérience des langages de programmation et des outils d'automatisation (par exemple, Autosys) est un plus.
  • 3 ans et plus. Expertise financière : Une solide compréhension du traitement des titres à revenu fixe, des actions et des valeurs mobilières.
  • 3 ans et plus. Capacités de résolution de problèmes : Un sens aigu du détail et un don pour résoudre les problèmes complexes.
  • 3 ans et plus. Compétences en communication : Excellentes compétences en communication écrite et verbale pour interagir efficacement avec diverses parties prenantes.
  • 3 ans et plus. Travail d'équipe : Une approche collaborative et la capacité de travailler efficacement au sein d'une équipe mondiale.
  • Ce que nous offrons 
  • Opportunités de croissance : Nous encourageons le développement professionnel et offrons des opportunités d'acquérir de nouvelles compétences et de faire progresser votre carrière.
  • Projets innovants : Participez à des initiatives passionnantes, notamment des migrations vers le cloud et des projets de science des données.
  • Équilibre travail-vie personnelle : Nous valorisons votre bien-être et proposons des modalités de travail flexibles et un environnement de travail favorable.
  • Impact mondial : Contribuez au succès d'une institution financière mondiale.
  • Si vous êtes passionné par la technologie, la finance et la résolution de problèmes, nous vous encourageons à postuler. Rejoignez-nous pour façonner l'avenir de nos systèmes informatiques comptables.

Langues : français, anglais.
Requis : Solides compétences en communication en anglais, à l'écrit comme à l'oral, pour collaborer efficacement avec des collègues et partenaires basés aux États-Unis.

Poste hybride : Bien que nous proposions un aménagement du temps de travail flexible, ce poste nécessite un engagement de 50 % sur place dans notre bureau de Montréal. Veuillez postuler uniquement si vous pouvez répondre à cette exigence.

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