Application Support Analyst

7 months ago

Montréal, Canada C.G.I. Full time

**WHAT WILL BE YOUR DAY-TO-DAY?**
A hands-on functional support analyst, responding to users’ requests, analyzing functional process related to technical investigations, working with BA’s and developers for testing and homologation.

Main responsibility is to be a Point of Contact in AMER for one or more functional lines with respect to users/project requests.

**Summary of responsibilities**:

- Study and analyze functional requirements, functional issues and bugs, processes in fixed income, equities, securities and processing domain.
- Coordinate solution workshops, document requirements with BA’s and developers.
- Coordinate with users to produce comprehensive test plan and develop user signoff criteria. Hands-on involvement in analysis and documentation of testing results and review with end-users.
- Work in group, solve/address problems in the root, highlight potential issues/improvements.

**Day-to-day Responsibilities**
- Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office.
- Liaise with teams from New York, Paris.
- Understand the regulated environment and the constraints of client activity.
- Perform homologation/post-deployment testing of new releases (quality assurance).
- Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan).
- Provide timely communication of project production and status to the client and IT management.
- Ensure effective oral and written communication with the various audiences and at the appropriate levels.
- Collaborate with the global support team (Paris / Asia) to ensure quality support for end-users.

**Profile**
**SKILLS AND QUALIFICATIONS**:
**Must have**:

- 3+ years of experience using Excel, Word, Microsoft Power Point.
- 3+ years of experience using SQL Server.

***

**Nice-to-have**:

- Unix, Linux and Windows server environment.
- Knowledge in Programming.

***

**Education**:Bachelor’s degree in computer science or other related field.

**Languages: English**

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

**Work Schedule**:Availability for on-call (night/weekends based on shifts - 2 weeks per month).

  • Application Support Analyst

    2 days ago

    Montréal, Canada It Unlock Full time

    **Job description**: We are looking for a talented Application Support Analyst. This is a permanent position. The work is hybrid and the applicant must live in the Montreal area. Beautiful technologies and nice challenge are waiting for you. **Required**: - 3-6 years of experience as a support and operation Analyst (intermediate) - SQL - Linux - Shell -...

  • Application Support Analyst

    6 days ago

    Montréal, Canada Soho Square Solutions Full time

    **Profile - Application Support Analyst** **What does it take to get the job?** **Competencies** 2-3 years of experience in a developer / support role Clear and efficient communication with various audiences at appropriate levels Quickly learns new systems/products. Team-oriented, client-focused and open to different ideas/viewpoints. **Technical...

  • Application Support Analyst

    4 days ago

    Montréal, Canada IT UNLOCK Full time

    Hello Connections Posting Title: Application Support Analyst Available: Immediate **Salary**: open-ended Position: Permanent **it’s a hybrid opportunity with 2 days from office** **Benefits List**: **1) 3 weeks of vacations** **2) 1 week of sick day or floating day so a total of 4 weeks** **3) 3% on pension plan** **4) 5% bonus on...

  • Application Support Analyst

    4 days ago

    Montréal, Canada Talan Full time

    **A propos de Talan** Talan Canada is growing and looking to strengthen its teams with several Application Support Analyst for the Montreal office, able to work with clients in several industries. **Tasks and Responsibilities** - Manage alerts for resolution and escalate issues. - Diagnose and resolve technical issues according to common guidelines. - Act...

  • Application Support Analyst

    1 week ago

    Montréal, Canada NOVIPRO Full time

    Novipro is looking for a **Application Support Analyst**. This is a **12 month** renewable mandate for one of our well-known clients in the **banking** industry. This mandate is in **hybrid mode**, a minimum of 2 days in the office in downtown Montreal. Are you interested? **Environment**: Our client is the third largest investment bank in the European...

  • Application Support Analyst

    4 months ago

    Montréal, QC, Canada C.G.I. Full time

    **Application Support Analyst (Junior)** **About Us**: Join a global leader in financial services expanding its operations in Montreal. The firm offers a dynamic career environment and the opportunity to contribute to innovative projects. **About the Role**: As a Junior Application Support Analyst, you will play a crucial role in ensuring the smooth...

  • Application Support Analyst

    7 months ago

    Montréal, Canada TEK Group Full time

    The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT. - Such tasks include change, request, incident and problem management for the department. As required, functional support and user setup may be performed. - The Analyst shall serve on a team which acts as the...

  • Application Support Analyst

    6 days ago

    Montréal, Canada Genetec Full time

    **The team**: We will work with you to ensure a smooth and efficient onboarding, leveraging the expertise of your fellow team members and the support of your leadership. **What your day will look like**: - Conduct technical analysis, execute configuration changes, perform testing, and resolve level 2 CRM Application support requests escalated via the...

  • Application Support Analyst

    6 days ago

    Montréal, Canada Genetec Full time

    **The team**: We will work with you to ensure a smooth and efficient onboarding, leveraging the expertise of your fellow team members and the support of your leadership. **What your day will look like**: - Assess, research, and analyze business and system needs, exploring alternative options to recommend technology solutions and designs that meet client...

  • Application Support Analyst

    2 months ago

    Montréal, QC, Canada C.G.I. Full time

    **Application Support Analyst** **technical stack** **UNIX | SQL | PYTHON | JAVA | KIBANA | ELASTICSEARCH | AUTOSYS** **Your Day-to-Day**: As a key member of our IT feature team, you'll be at the forefront of ensuring smooth operations for our trading desk. **Your role will involve**: - Morning Checks: Starting your day by monitoring production systems...

  • Application Production Support Analyst

    7 months ago

    Montréal, Canada Optim Hire (LAD Software Solutions Pvt LTd) Full time

    **Position: Application production support analyst** **Location: Montreal Canada Quebec H3A 2A6** **Duration: 24 Months** **Job Type: Contract** **Work Type: Onsite** - Such tasks include change, user request, incident, and problem management for the department. - As required, functional support and user setup may be performed. - The Analyst shall serve...

  • Application Support Analyst

    4 days ago

    Montréal, QC, Canada Soho Square Solutions Full time

    This side Nidhi from Soho Square solution, we have a below opening from our client, please share your resume if interested and available for the opportunity. Position Title : Application Support Analyst (Intermediate) Contract Montreal, Quebec Your day-to-day responsibilities include, but are not limited to the following: SAS support and act as Admin...

  • Application Support Analyst

    4 days ago

    Montréal, QC, Canada Soho Square Solutions Full time

    This side Nidhi from Soho Square solution, we have a below opening from our client, please share your resume if interested and available for the opportunity. Position Title : Application Support Analyst (Intermediate) Contract Montreal, Quebec Your day-to-day responsibilities include, but are not limited to the following: SAS support and act as Admin...

  • Application Support Analyst

    4 days ago

    Montréal, Canada Talan Full time

    Company Description Talan Canada is growing and looking to strengthen its teams with several Application Support Analyst for the Montreal office, able to work with clients in several industries. **Job Description**: **Tasks and Responsibilities** - Manage alerts for resolution and escalate issues. - Diagnose and resolve technical issues according to common...

  • Application Support Analyst

    6 months ago

    Montréal, Canada SII Technologies GmbH HR-Service Full time

    Partenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec 10 000 collaborateurs, une présence internationale dans 20 pays, et un chiffre d’affaires supérieur à 520 millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à...

  • Application Support Analyst

    6 months ago

    Montréal, Canada Sii Full time

    Partenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec 10 000 collaborateurs, une présence internationale dans 20 pays, et un chiffre d’affaires supérieur à 520 millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à...

  • Application Support Analyst

    6 days ago

    Montréal, Canada Genetec Full time

    **The team**: We will work with you to ensure a smooth and efficient onboarding, leveraging the expertise of your fellow team members and the support of your leadership. **What your day will look like**: - Conduct technical analysis, execute configuration changes, perform testing, and resolve level 2 CRM Application support requests escalated via the...

  • Functional Application Support Analyst

    1 month ago

    Montréal, Canada C.G.I. Full time $75,000

    Functional Application Support AnalystAbout the Role:We're seeking a talented and dedicated Functional Application Support Analyst to join our dynamic team. You'll play a crucial role in supporting and enhancing our critical accounting IT systems, ensuring seamless operations for our global business lines within the Global Banking and Investor Solutions...

  • Functional Application Support Analyst

    1 month ago

    Montréal, QC, Canada C.G.I. Full time

    **Functional Application Support Analyst** **About the Role**: We're seeking a talented and dedicated **Functional Application Support Analyst** to join our dynamic team. You'll play a crucial role in supporting and enhancing our critical accounting IT systems, ensuring seamless operations for our global business lines within the Global Banking and...

  • Application Support Analyst

    2 hours ago

    Montréal, Canada Soho SQS Full time

    Hi, Hope you are doing good. I am Ayush working with Soho Square Solutions. I have the open requirement for the mentioned position. Please let me know if you are interested. If interested, kindly provide me your updated resume with the best time to reach you and the expected pay. Profile **Technical Skills** - Strong analytical skills - 3+ years’...