Application Support Analyst

2 weeks ago


Montréal QC, Canada C.G.I. Full time

**Application Support Analyst**

**technical stack**

**UNIX | SQL | PYTHON | JAVA | KIBANA | ELASTICSEARCH | AUTOSYS**

**Your Day-to-Day**:
As a key member of our IT feature team, you'll be at the forefront of ensuring smooth operations for our trading desk.

**Your role will involve**:

- Morning Checks: Starting your day by monitoring production systems to guarantee a stable start to the trading day.
- Incident Resolution: Quickly responding to and resolving production issues, leveraging your problem-solving skills.
- Ticket Management: Efficiently managing and prioritizing user tickets within our Unity system.
- Collaboration: Working closely with the development team to enhance system reliability and user experience.
- Continuous Learning: Gaining valuable insights into financial markets and production support best practices from experienced professionals.
- Evening Checks: Concluding your day by verifying system stability ahead of Asian market hours.

**Skills and Qualifications**:
**Must Have**:

- Bachelor's degree in Computer Science, Engineering, or equivalent
- Proven track record of implementing process improvements and automation

**Technical Competencies**:

- Coding Proficiency: Ability to write SQL queries and pass a basic coding assessment in a language of your choice.
- Language Skills: Fluency in both English and French (oral and written).

**Soft Skills**:

- Strong Communication: Excellent written and verbal communication skills.
- Collaboration: Ability to work effectively with cross-functional teams, including those in the United States.
- Problem-Solving: A keen eye for detail and a methodical approach to troubleshooting.
- Adaptability: Flexibility to work in a dynamic and fast-paced environment.



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