Customer Service Representative
4 weeks ago
**Customer Service Representative
- Contract Opportunity for 1 Year** Shift**: Monday to Saturday between 10:30 am and 7:00pm
**Schedule**: Hybrid
- two days in a Call Centre, 3 days remote
**Location**: Vaughan
**Reporting to**: Call Centre Supervisor
**“Make your career an amazing journey”** **with Miele Canada**
Since 1899, Miele has remained a family-owned appliance business, designing and manufacturing high quality residential and professional appliances. Miele entered the Canadian market in 1989 and has been on a steady path of growth ever since.
Our company philosophy of Immer Besser (Forever Better) emphasizes our desire to provide a working environment that fosters personal and professional growth and allows our employees to enhance their skills and take their careers to the next level.
Miele recognizes that competitive compensation is a cornerstone for recruiting and retaining employees.
**Here’s where you come in**
Are you assertive, positive and ready for a new challenge? This position may be for you
**Why Join Miele**
Miele offers great job growth and training opportunities with market total compensation package to include: 100% Company Paid Benefit Plan, Life Insurance, Disability and a Health Spending Account. RRSP’s - Company contributes 6% of salary - no employee matching required. Employee discounts on products, Career development opportunities, Tuition reimbursement program, Great working conditions and other incentives to attract and retain great talent like you.
**Now that you know about us, we want to know more about you We are looking for someone who can**:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
**We think it would be awesome if you have**:
- Minimum 2 years Customer Service Experience
- Call Centre experience an asset
- Professional attitude with excellent attendance record
- Must have excellent computer skills (word, excel, outlook)
- Excellent time management skills
- Excellent communication and organizational skills and like working in a team environment
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