Platform Onboarding Manager

7 months ago

Winnipeg, Canada LotLinx, Inc. Full time

Since our founding in 2012, Lotlinx has consistently pioneered advancements in the automotive landscape. We specialize in empowering automobile dealers and manufacturers by providing cutting-edge data and technology, delivering a distinct market advantage for every single vehicle transaction. Today, we stand as the foremost automotive AI and machine learning powered technology, excelling in digital marketing, risk management, and strategic inventory management.

Lotlinx provides employees with a dynamic work environment that is challenging, team-oriented, and full of passionate people. We offer great incentives to our employees, such as competitive compensation and benefits, flex time off, and career development opportunities.

**Job Overview**:
As the Platform Onboarding Manager, you will play a crucial role in ensuring our customers' journey from initial signup to full platform adoption is seamless, efficient, and rewarding. You'll be the architect of our onboarding process, setting the standard for customer excellence and success. Your expertise in automation, coupled with a deep understanding of our product and the onboarding landscape, will be key in driving efficiency and effectiveness in our onboarding strategies.

**Key Responsibilities**:

- Design and implement an end-to-end onboarding process for new customers, ensuring a smooth transition to our platform with a focus on automation and self-service tools.
- Work closely with Product Operations (ProdOps), Revenue Operations (RevOps), and Performance Management teams to align onboarding strategies with business goals and customer needs.
- Develop, monitor, and report on key performance indicators (KPIs) related to onboarding success, customer satisfaction, and platform adoption.
- Continuously assess and optimize the onboarding process to enhance customer experience and operational efficiency.
- Provide hands-on support to customers during the onboarding process, including handling phone inquiries and technical troubleshooting.
- Stay abreast of the latest trends and technologies in customer onboarding and SaaS platform engagement to ensure our processes remain best-in-class.
- Collaborate with cross-functional teams to gather feedback and implement improvements to the onboarding experience.

**Qualifications**:

- Proven experience in customer onboarding, preferably within a SaaS or platform-based environment.
- Strong understanding of automation tools and software that can streamline the onboarding process.
- Exceptional interpersonal and communication skills, with the ability to engage effectively with a diverse range of stakeholders.
- Demonstrated ability to design and implement efficient, scalable onboarding processes and systems.
- Adept at handling customer inquiries and providing tech-savvy solutions.
- Analytical mindset with the ability to track and interpret KPIs related to customer onboarding and success.
- Ability to work cross-functionally and collaborate effectively with teams such as RevOps and Performance Management.
- Tech-savvy with a comprehensive understanding of the SaaS ecosystem and platform-specific onboarding challenges and solutions.

Lotlinx is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Lotlinx is not currently able to offer sponsorship for employment visa status.

Lotlinx is headquartered in Peterborough, NH and has locations in Holmdel NJ, Manitoba, Ontario and British Columbia, Canada in addition to a large team spanning from the US to Canada.

Our success relies heavily on our customers but also our dedicated talent that continuously moves our platform forward. We value our employees, their abilities and seek to foster an open, cooperative, dynamic environment where the team and company alike can thrive.

  • Global Courier Onboarding Manager

    7 months ago

    Winnipeg, Canada SkiptheDishes Full time

    **Looking for a new challenge?** **Description**: **What’s On Your Plate**: - Gather insights on the end to end experience of courier onboarding, drive the definition of our global onboarding strategy in collaboration with relevant functions and markets - Collaborate with our Local & Global operations, global marketing, insights, planning & logistics,...

  • Integration Platforms Manager

    4 weeks ago

    Winnipeg, Canada Bison Transport Full time

    The primary purpose of the Integration Platforms Manager is to direct the creation of value through data integration across all internal/external Platforms and Products through quality, performance, and value-driven management and, aligning the Integration Platforms function across the business to promote and facilitate optimization, stability, security, and...

  • Cloud Platform Manager

    1 month ago

    Winnipeg, Canada Pollard Banknote Limited Full time

    We’re looking for an experienced, strategic Cloud Platform Manager to lead Pollard’s cloud platforms and drive innovation across our technology infrastructure. In this role, you’ll work closely with IT Security to implement best-practice security architectures, partner with Architecture to design future-fit solutions, and collaborate with DevOps and...

  • Cloud Platform Manager

    1 week ago

    Winnipeg, Canada Pollard Banknote Limited Full time

    You will play a critical role in ensuring the platform's scalability, reliability, security, and compliance, while continuously seeking new opportunities for improvement. Your responsibilities will include: - Championing the design, implementation, and maintenance of AWS cloud infrastructure, with a focus on compliance with industry standards and...

  • Onboarding Coordinator

    7 months ago

    Winnipeg, Canada Bison Transport Full time

    **Specific Responsibilities include**: - Work with the Driver Recruiting Team to ensure that the company is provided with adequate quality and quantity of Company Drivers and Owner-Operators including: - Ensure potential Drivers receive appropriate Driver packages, follow-up is made, and activity documented. - Support all pre-onboard and pre-qualification...

  • Driver Onboarding Coordinator

    4 months ago

    Winnipeg, Canada Bison Transport Full time

    **Specific Responsibilities include**: - Work with the Driver Recruiting Team to ensure that the company is provided with adequate quality and quantity of Company Drivers and Owner-Operators including: - Ensure potential Drivers receive appropriate Driver packages, follow-up is made, and activity documented. - Support all pre-onboard and pre-qualification...

  • Brand Director

    3 months ago

    Winnipeg, Canada Integrated Marketing Platform Full time

    The Company: Integrated Marketing Platform Inc. is leading an effective new approach to marketing, significantly saving businesses on their marketing costs while delivering an exceptional integrated marketing strategy.The Position: The highly motivated Director, Business Development will be responsible for senior level B2B sales and driving increased revenue...

  • Driver Onboarding Coordinator

    4 months ago

    Winnipeg, Canada Bison Transport Full time

    **Specific Responsibilities include**: - Work with the Driver Recruiting Team to ensure that the company is provided with adequate quality and quantity of Company Drivers and Owner-Operators including: - Ensure potential Drivers receive appropriate Driver packages, follow-up is made, and activity documented. - Support all pre-onboard and pre-qualification...

  • Cloud & Platform Administrator

    7 months ago

    Winnipeg, Canada The Dufresne Group Full time

    Cloud & Platform Administrator Career Opportunity The Dufresne Group is currently seeking a Cloud & Platform Administrator for our Information Technology Team within our Home Office located at 147 Commerce Drive in Winnipeg, MB. The Dufresne Group is committed to investing in our team members; we offer: Market competitive wages; Comprehensive benefits plan...

  • Cloud & Platform Administrator

    7 months ago

    Winnipeg, Canada The Dufresne Group Full time

    Cloud & Platform Administrator Career Opportunity The Dufresne Group is currently seeking a Cloud & Platform Administrator. The Dufresne Group is committed to investing in our team members; we offer: Market competitive wages; Comprehensive benefits plan and excellent employee discounts; Employer Sponsored Retirement Savings Plan; Career growth and...

  • Administrator, Cloud and Platform

    7 months ago

    Winnipeg, Canada Dufresne Full time

    The Dufresne Group is currently seeking a** Cloud & Platform** **Administrator **for our Information Technology Team within our **Home Office** located at **147 Commerce Drive** in **Winnipeg, MB.** **The Dufresne Group is committed to investing in our team members; we offer**: - Market competitive wages; - Comprehensive benefits plan and excellent...

  • Administrator, Cloud and Platform

    6 months ago

    Winnipeg, Canada TDG Furniture Inc. Full time

    The Dufresne Group is currently seeking a** Cloud & Platform** **Administrator **for our Information Technology Team within our **Home Office** located at **147 Commerce Drive** in **Winnipeg, MB.** **The Dufresne Group is committed to investing in our team members; we offer**: - Market competitive wages; - Comprehensive benefits plan and excellent...

  • Client Services Onboarding Analyst

    4 weeks ago

    Winnipeg, Canada Manitoba Blue Cross Full time

    About Manitoba Blue Cross We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact...

  • Power Platform Enablement Officer

    7 months ago

    Winnipeg, Canada Manitoba Hydro Full time

    **POWER PLATFORM ENABLEMENT OFFICER** **WINNIPEG, MB** Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life -...

  • Restaurant Success Manager

    3 months ago

    Winnipeg, Canada FasTab Full time

    **Restaurant Success Manager** At FasTab, we’re transforming the future of restaurant payments. FasTab is a rapidly growing tech start-up that’s changing the way restaurants handle transactions and guest experiences. We’re looking for a highly motivated and energetic **Restaurant Onboarding and Success Manager** to join our passionate team focused on...

  • Technical Lead, Cloud

    7 months ago

    Winnipeg, Canada The Dufresne Group Full time

    Technical Lead, Cloud & Platform Career Opportunity The Dufresne Group is currently seeking a Cloud & Platform Technical Lead for our Information Technology Team within our Home Office located at 147 Commerce Drive in Winnipeg, MB. The Dufresne Group is committed to investing in our team members; we offer: Market competitive wages; Comprehensive benefits...

  • Business Development Manager

    7 months ago

    Winnipeg, Canada 3Common Full time

    **Business Development Manager** **About 3Common** 3Common is an experiences platform that provides modern tools to host events and experiences, sell tickets, manage bookings, and connect directly with guests. We serve a diverse range of businesses, such as wineries, tap rooms, tour companies, activity operators, music venues, non-profit organizations, and...

  • Bioinformatics Platform Lead

    4 weeks ago

    Winnipeg, Manitoba, Canada University of Manitoba Full time

    The University of Manitoba is a driving force for innovation and discovery, with a campus community that shapes the world for the better. Our teaching and learning environment is strengthened by Indigenous perspectives.We are seeking a talented individual to join the Statistical Genomics and Bioinformatics Core Platform (SGB) at the Rady Faculty of Health...

  • Implementation Specialist

    7 months ago

    Winnipeg, Canada LotLinx, Inc. Full time

    Since our founding in 2012, Lotlinx has consistently pioneered advancements in the automotive landscape. We specialize in empowering automobile dealers and manufacturers by providing cutting-edge data and technology, delivering a distinct market advantage for every single vehicle transaction. Today, we stand as the foremost automotive AI and machine learning...

  • Customer Success Manager Saas

    6 days ago

    Winnipeg, Canada Laivly Full time

    **About Laivly** We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation. **About the Job** The team at Laivly is hiring a...