Restaurant Success Manager

2 months ago

Winnipeg, Canada FasTab Full time

**Restaurant Success Manager**

At FasTab, we’re transforming the future of restaurant payments. FasTab is a rapidly growing tech start-up that’s changing the way restaurants handle transactions and guest experiences. We’re looking for a highly motivated and energetic **Restaurant Onboarding and Success Manager** to join our passionate team focused on helping restaurants adopt our technology and optimize their payment processes. It’s an exciting challenge, and we’re looking for someone who thrives on solving problems and building lasting relationships

**What to Expect**:
As a full-time **Restaurant Onboarding and Success Manager**, you’ll be the face of FasTab to our restaurant partners, ensuring they have a seamless experience from day one. This is not your traditional Mon-Fri 9-5. You work when our partners work You’ll be responsible for onboarding new restaurants, training management and staff on using FasTab, and providing ongoing support to ensure they meet their transaction KPIs. You’ll build strong relationships with restaurant teams and ensure they get the most value from our platform.

You love teaching others and enjoy the satisfaction of watching your training turn into successful operations. Solving problems and providing top-notch service is in your DNA
- **3+ year of experience** in restaurant operations, customer success, or onboarding roles
- Passion for **hospitality tech** and helping restaurants succeed
- Excellent **communication and training skills**, with experience working with management and staff
- **Tech-savvy** with a strong understanding of POS systems and related integrations
- **Organized** and capable of managing multiple restaurant partnerships simultaneously
- **Self-starter mentality** with the ability to work independently and collaboratively
- Ability to turn a challenge into an opportunity and always ready to go the extra mile
- **Willingness to travel **while helping to onboard, and train restaurants and their staff across North America

**Specific Responsibilities**:

- Lead **onboarding** for new restaurant partners, including POS integration and setting up the FasTab system
- **Train** restaurant management and staff on how to best use FasTab for maximum efficiency
- Actively **monitor restaurant performance** and KPIs to ensure they’re hitting transaction goals
- Provide **ongoing support**, troubleshooting any issues that arise and offering solutions
- Conduct **proactive follow-ups** with restaurant teams to ensure their continued success
- Collaborate with the FasTab team to refine onboarding processes and improve partner satisfaction

**What’s in it for you**:

- **Base Salary + Performance Bonuses**:

- **Employee Stock Ownership Plan** (ESOP)
- Be part of a rapidly growing **start-up** focused on innovation and disruption
- **Career advancement opportunities**: As FasTab grows, so will you We’re looking for team members who want to build their careers with us
- Opportunity to make a real impact on the future of restaurant technology

**Job Type**: Full-Time

Join us at FasTab and play a critical role in shaping the future of restaurant payments

**HOW TO APPLY**

Pay: $50,000.00-$55,000.00 per year

Additional pay:

- Bonus pay

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Account management: 3 years (preferred)

**Language**:

- English (required)

Licence/Certification:

- Drivers License (required)

Work Location: In person

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