Program Manager, Outreach Services

3 weeks ago

Brampton, Canada Canadian Mental Health Association- Peel Branch Full time

**We are officially launching the expansion of our Outreach Services team**

**Support your community. Advance your career. Fulfill your purpose**

Joining the Canadian Mental Health Association - Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve - and the people we help.

**What we offer**

As a community-based agency, we’re dedicated to the mental, physical, and social health of everyone - including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals - from developing a career growth plan to participating in training sessions.
- In addition to EAP, we offer our contract team members some unique perks that really stand out:_
- 2 weeks accrued vacation
- Accrued personal days
- Ongoing professional development plus $250 annual funding (pro-rated) for continuing education and certifications
- $250 annual allowance (pro-rated) to invest in achieving your personal wellness goals
- Mileage reimbursement and car detailing for work-related travel

**Salary Range is $81,575.36 - $91,980.38 annually**

We are currently seeking a **contract full-time Program Manager, Outreach Services until March 31, 2024**. This second Program Manager will help to support the organization in the day to day operations and clinical delivery of core services offered by the Outreach team. This may include mental health, addiction, nursing, peer support, counselling, and psychotherapy services. The Program Manager will also work as part of the leadership team to develop and implement strategic organizational goals that fulfill the vision and mission of the organization.

This is a full-time (37.5 hours per week) contract position located at 60 West Drive., Brampton. CMHA Peel Dufferin has adapted to a hybrid working model including a mix of on-site and remote work. Management is required to have onsite presence 2-3 times, or more if needed, at various CMHA locations and partner sites.

**What you will do**
- Manage day to day operations and leadership to a multidisciplinary team (MDT) of clinical staff responsible for the delivery of coordinated programs and services to clients and their families
- Ensure fidelity of a stepped care model and MDT work to provide effective and efficient delivery of services
- Work with the Director to set program goals using a Balanced Scorecard of priorities and targets and deliver on priorities in consultation with the team, community partners and other CMHA Peel Dufferin services
- Use clinical judgement and expertise to navigate clinical matters and ensure optimal client care and provider experience
- Advance clinical and administrative quality of programs by tracking service quality indicators and targets
- Provide direct clinical supervision to staff. Observe staff with clients and conduct regular audits, supervision, and support professional development
- Support the development of operational budgets including financial and human resource requirements
- Monitor assigned budgets and expenditures in accordance with organizational financial policies
- Manage recruitment, orientation, coaching, mentoring, performance management, learning and development for staff and students
- Participate in overall CMHA Peel Dufferin strategic and business planning, implementation, delivery and evaluation
- Build and maintain relationships with external partners
- Represent CMHA Peel Dufferin by participating on special projects, task forces, and working groups
- Set annual performance and professional development goals
- Serve as a role model to others by demonstrating a respectful and positive attitude towards individuals receiving support from CMHA Peel Dufferin
- Promote and demonstrate the Vision, Mission and Values of the organization within the workplace and broader community

**What you will need**
- Bachelors’ Degree in health, social services or related discipline such as counselling and psychotherapy, social work or nursing; Masters’ degree is an asset
- Registered Health Professional with a College or Association is an asset
- Minimum of 5 years of clinical experience within the community mental health field
- Minimum of 3 years of formal or informal leadership experience, including supervising a multidisciplinary team, program development and day to day operations
- Supervisory skills, including the ability to mentor, coach and inspire staff
- Strong clinical skills and working kn

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