Case Manager, Sahara Mental Health Program

2 months ago

Brampton, Canada PCHS Full time

**Job Title**:Case Manager
- Mental Health Program

**Job Posting ** **#CM-MH- 003/2024-25**

**Date Posted**:April 19th, 2024

**Reports to**:Supervisor, Sahara Mental Health Program

**Position Type**:Full Time Contract (51 weeks)

**Date Closed**:Open till April 26th, 2024

**About Organization**:
Punjabi Community Health Services (PCHS) is a pioneering, nonprofit, charitable organization serving the diverse populations of Brampton for 33 years. Our services incorporate addiction support, mental health assistance, geriatric care, health promotion, domestic violence intervention, parenting support, settlement services, and programs for women, children, and youth. PCHS is renowned for its innovative community development efforts and Integrated Holistic Service Delivery Model. We hold accreditation from the Commission of Accreditation Rehabilitation Facilities (CARF) International and Imagine Canada, and we are sensitive to the 2SLGBTQ community.

**About Position**:
**Qualifications**:

- University degree or college diploma in Social Services or Human Services related field. Preferred Bachelor in Social Work (BSW)
- Preferred Registered Health Professional and adhere to standards of practice as per designated college
- Minimum 2 years of case management experience and front-line experience with vulnerable populations
- Mental health training and qualifications preferred
- Familiarity with CRMS software will be an asset
- Familiarity with the Ontario Common Assessment of Need (OCAN) will be an asset
- Demonstrates an understanding of the South Asian culture
- Demonstrates understanding of the concepts of client-centered service delivery, confidentiality, and creating a safe space for implementing the Integrated Holistic Service Delivery Model.
- Sound clinical skills, including assessment, intervention, advocacy, psycho-education, supportive counseling, life skills coaching
- Knowledge of community resources and systems
- Creative in developing a relationship with clients that foster healing, growth, and empowerment
- Understands a holistic approach to addressing mental health and substance abuse concerns with an emphasis on incorporating the family into the client’s care plan
- Program development and capacity building
- Excellent computer skills with advanced proficiency in Microsoft Office
- Familiarity with Cloud technology and SharePoint will be an asset
- Knowledge of Punjabi, Hindi, and Urdu languages will be an asset
- Strong interpersonal skills, be able to work independently and within a team
- Strong verbal and written communication skills, including presentation skills and the ability to communicate information to a variety of stakeholders effectively
- Superior time management skills, multitasking skills, and the ability to prioritize tasks with mínimal supervision
- Consistent commitment to professional development

**Requirements**:

- Must possess a valid Ontario Driver's License, have regular access to a reliable vehicle and provide proof of adequate vehicle insurance
- A satisfactory current Vulnerable Sector Screening (Criminal Record Check) report
- Current CPR and First-Aid certification
- Vaccines (COVID-19 and others) are encouraged.

**Key Responsibilities**:
Programs and Service Needs
- Outreach and promotion of services to target group. The target group is youth facing mental health and addiction issues and parents (caregivers) who may face mental health and addiction issues.
- Client needs assessment, goal setting, care plan development, and service planning
- One-on-one supportive intervention to individuals/families and or implement and run group programs for youth and parents.
- Information about relevant services that meet the specific needs of the client.
- Service coordination with other service providers to meet the client’s needs and facilitate access to services to serve the client best. Making referrals to other community and agency services as appropriate.
- Facilitate parenting sessions and youth group programs, 1:1 supportive counseling sessions.

Monitoring and Evaluation
- Evaluate the achievement of goals and client satisfaction
- Monitor and regularly review and if appropriate revise the care plan with the client to facilitate the provision of services that are relevant.

Administrative
- Maintain client files and documentation as per agency policies, procedures, standards, and guidelines
- Collection of data that are appropriate and relevant to the program deliverables
- Daily documentation on the database

Community Relations
- Maintain relations with client networks, other related service providers and community groups
- Represent the mission, values, and philosophy of Punjabi Community Health Services in the community including particular networks or meetings as requested
- Assist in the training and supervision of students and volunteers as applicable

Professional Development
- Set performance and development goals
- Participate in regular supervision

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