Sales Coordinator

2 weeks ago

Ottawa, Canada Ottawa Tourism Full time

**Overview**

Ottawa Tourism’s vision is to be one of Canada’s most visited, sustainable, vibrant, and valued urban destinations and the tourism authority for key economic development and city-building decisions in Ottawa. Ottawa Tourism's mission is to market and sell Ottawa as a compelling leisure and business destination and lead or participate in initiatives that improve Ottawa’s visitor experience. We contribute to the broader economic development objectives of the city and the success of our stakeholders and, by doing so, enrich the quality of life for all Ottawa residents.

Our Business Events and Major Events teams are responsible for selling Ottawa as a destination for meetings and conventions, major events, sports events, and group tour businesses. Projects that regularly support the two business units include supporting the sales managers in a range of areas such as data entry into the CRM, bid book preparation, site inspection coordination as well as event and familiarization tours, preparation for industry events such as trade shows, client servicing, responding to member and client inquires (both written and on the phone).

**Primary Areas of Responsibility**
- Assist Sales Managers with inputting and maintaining all accounts and opportunities through a customer relationship management system.
- Supporting the Sales Managers in various areas such as data entry, bid book preparation and site inspection/coordination.
- Conduct event and familiarization tours.
- Support the preparation for industry events such as trade shows, client servicing
- Respond to member and client inquiries (written and on the phone).
- Liaise with other departments as required

**Essential Requirements**
- 1-2 years of related experience
- Degree or diploma in a business, hospitality, sales or marketing-related field
- Strong customer service focus
- Strong organizational and administrative skills
- Proficiency in all aspects of Microsoft Office 365
- Ability to work with limited supervision
- Proficiency in using database/CRM software, and some back-end web capabilities
- Proficiency with social media platforms

**Assets**
- Bilingual in French and English, written and verbal
- Experience with group booking and/or customer relations management system
- Experience with event planning
- Experience working with members
- Project management background
- Knowledge of the tourism industry
- Ability to work collaboratively in a team environment
- Ottawa Tourism is located and operates on the traditional and unceded territory of the Anishinaabe Algonquin people, who have travelled and inhabited these lands for millennia._DEADLINE TO APPLY: August 30 at 12:00 pm

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