Sales Coordinator

4 weeks ago

Ottawa, Canada Homewood Suites by Hilton Full time

Description

We are hiring a Sales Coordinator

Our Sales Coordinators are important to the hotel’s success because they are a direct link between the front desk and our sales team. As the sales coordinator you are assisting our incoming reservation calls for groups and meetings, as well as assisting the sales team with contracts, room blocks and communication with the rest of the hotel team to assure our guests and corporate clients receive exactly what we promised

Key Role Responsibilities:

Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers. Endeavor to deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail Work diligently to complete assigned tasks and responsibilities ( including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events) Complete or assist with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group As needed, gain knowledge of hotel’s food and beverage products, pricing, presentation, and learn about the hotel’s function space, audio visual, and any other details related to group and event success Learn and use digital sales systems and conceptual sales processes ( Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies ( rates, fees, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties Prepared for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position Endeavor to work in a unified and collaborative way -- one that fosters team work -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals

Qualifications:

Previous experience in hotel operations/administration Excellent communication skills (verbal and written) Ability to multitask and collaborate well between various departments and with clients Bilingualism is considered a strong asset Able to work evenings, weekends, and holidays when required

Benefits:

At Concord Hospitality, we offer competitive wages and full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, retirement program, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

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