Customer Support Specialist

2 days ago

Concord, Canada SharpLight Technologies Full time

**Company Description**:
With great pleasure, we introduce to you the SharpLight Technologies Family. Over 20 years ago in Rishon LeZion, we envisioned creating a unique brand centered around pioneering proprietary and revolutionary medical aesthetics technologies that would change people’s lives, and that we did. While adopting the highest standards in quality, performance, and safety in manufacturing; we also ensure that each of our valued partners experiences a luxurious product delivered with excellent service.

At the heart of our organization lies the importance of partnership, our slogan, “Your Success is Our Business”, is meant to characterize our commitment to providing our valued partners with ongoing marketing, education, and service support. As we continue our journey to bring cutting-edge solutions and superior service to our valued partners, we look forward to growing our family with members excited to be a part of our mission.

**Why Should You Join SharpLight?**

We are only as good as our people Our servant leadership style allows for continuous improvement and growth opportunities for our members. Our members are committed to our values which allows us to adapt to the needs of our customers. Let’s continue the successful journey together

**The Superstar**:
We are looking for an individual who is strategic, proactive, energetic, and has relevant experience in a previous role as a Customer Service Specialist/Technical Support. The superstar we want as part of our SharpLight family is professional, engaging, friendly, and detail-oriented and will possess the skills as below:
1. Technical Skills

2. Adaptability

3. Troubleshooting

4. Multitasking

5. Caring for developing partnerships

**Tasks and Responsibilities**:

- Responsible for the successful coordination of communications between clients, technical, clinical, and marketing departments
- Troubleshoot all client issues as they arise and escalate to the technical director as necessary
- Provide superior client support at all times, including answering routine questions or complaints in a courteous manner
- Offer client support whether that is by arranging training for existing or new clients or setting them up with a technician within their area to deal with technical complaints
- Search, and coordinate with the technical department, the hire of new technicians in remote areas to assist in set-ups/service calls
- Establish relationships and work in partnership with suppliers and vendors
- Offer customers new devices and equipment (some sales required)
- Participation in agency brainstorm sessions as well as coming up with an innovative platform to contribute to the growth of the customer service department - in coordination with technical, clinical, and marketing departments (including, but not limited to: surveys, automated responses, live chat option, newsletters, devising a budget for scheduled maintenance/initiating hire of p/t tech, etc)
- Demonstrating strong communication and time management skills in prioritizing demanding workload
- Inventory tracking, ongoing maintenance, and logistics
- Review and continuously improve customer service procedures
- Learn and utilize specific software tools and problem-solving strategies to solve customer issues and continuously improve our processes
- **Technical Skills - following quality control procedures and technical/clinical troubleshooting
- Performing other miscellaneous office tasks as assigned

**Required Education, Languages & Skills**:

- BA or college degree
- Fluent in English
- Microsoft Office Suite including (Word, Excel, PowerPoint)
- Excellent communication and interpersonal skills

**Commitment to Diversity**

**Job Types**: Full-time, Permanent

Pay: $50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 2 years (preferred)
- Customer service: 2 years (required)

Work Location: In person

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