Customer Support, Product Specialist
5 months ago
**Job Title: Customer Support Specialist**
**Location: The Kitchen Barista**
**About Us**:
We are dedicated to enriching the coffee experience for our customers by offering premium quality products and exceptional service. We foster an innovative and collaborative work environment where your expertise and ideas are valued. Join us in our journey to become the leading name in the coffee industry.
We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team. This role involves a high level of interaction with our customers to ensure their satisfaction and engagement with our products. You will be the frontline of our company, handling various tasks from responding to inquiries to managing our stock levels.
**Responsibilities**:
- Handle 20-30 online chats daily, offering solutions and support to our online visitors.
- Take 10-20 phone calls per day, addressing customer concerns and queries with patience and professionalism.
- Provide face-to-face assistance to customers at the showroom desk, enhancing their shopping experience.
- Conduct data entry tasks and maintain accurate records of customer interactions, orders, returns and feedback.
- Oversee item stock control, preordering out-of-stock products to ensure continuous availability.
- Monitor competitors and engage in product price matching activities to maintain market competitiveness.
- Learn about our products rapidly and retain detailed information to offer expert advice and recommendations.
**Skill Requirements**:
- **Fast learning **abilities and a **good memory **for product details.
- **Exceptional attention** to detail and a commitment to delivering high-quality support.
- **Excellent manners**, listening skills, and **proficiency in English**. Additional language skills are a plus.
- Strong knowledge of coffee; previous experience as a **barista** will be highly regarded.
- Proficiency in managing **Shopify**-based e-commerce platforms.
- Excellent communication and **teamwork abilities**.
- Outstanding analytical and **problem-solving** skills.
- **Strong organizational skills**, with the ability to manage multiple projects simultaneously.
- Independent and proactive mindset, with the capacity to **take ownership of projects**.
**Qualifications**:
- Experience in customer service or a related field.
- Familiarity with e-commerce platforms, particularly Shopify.
- A passion for coffee and a social lifestyle.
**What We Offer**:
- A competitive salary based on qualifications and experience.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
**Application Process**:
If you are passionate about coffee, possess a social lifestyle, and thrive in leadership positions, we would love to hear from you. Please submit your resume, portfolio, and a brief cover letter highlighting your relevant experience to our recruitment team.
**Salary**: $17.00-$27.00 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- Company events
- Discounted or free food
- On-site parking
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
Work Location: In person
-
Product Support Specialist
5 months ago
Concord, Canada Reesink Canada Full time**Reesink Dealership Network** **Reesink Canada Wholesale** **Position: Product Support Specialist** **Location: Remote** **YOU matter to US! If you are looking to join a company of motivated people who make a difference, you've found us! If your skills align with our position description below, we are looking forward to hearing from you!** *** **This...
-
Business Development Specialist
6 months ago
Concord, Canada Link Product Solutions Limited Full time**Business Development Specialist - Immediate, Full Time, Permanent** Link Product Solutions Limited is one of Canada's fastest growing and leading suppliers of Seasonal, Stationery and General Merchandise products to independent and major retailers in North America, the Caribbean, Central, and South America. We offer over 10,000 products to retailers in...
-
Business Development Specialist
5 months ago
Concord, Canada Link Product Solutions Limited Full time**Business Development Specialist - Immediate - Full Time, Permanent, Hybrid after training** Link Product Solutions Limited is one of Canada's fastest growing and leading suppliers of Seasonal, Stationery and General Merchandise products to independent and major retailers in the Caribbean, North, Central, and South America. We offer over 10,000 products to...
-
Customer Support Specialist
2 weeks ago
Concord, Canada SharpLight Technologies Full time**Company Description**: With great pleasure, we introduce to you the SharpLight Technologies Family. Over 20 years ago in Rishon LeZion, we envisioned creating a unique brand centered around pioneering proprietary and revolutionary medical aesthetics technologies that would change people’s lives, and that we did. While adopting the highest standards in...
-
Product Support Coordinator
5 months ago
Concord, Canada TCAT Div of Toromont Industries Ltd Full timeThe Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department. **As a Product Support Coordinator, YOU will experience**: - Working within one of the safest organizations in the industry where your safety and...
-
Order Desk
5 months ago
Concord, Canada Link Product Solutions Limited Full time**ORDER DESK-CUSTOMER SERVICE COORDINATOR - IMMEDIATE, FULL TIME PERMANENT** Link Product Solutions is one of Canada’s leading suppliers of consumer products to major retailers worldwide. Based on-site at our head office located in Vaughan, Ontario, we are currently recruiting an immediate, full time, permanent Customer Service/Order Desk Representative...
-
Accounts Receivable/customer Service Representative
5 months ago
Concord, Canada Link Product Solutions Limited Full time**Accounts Receivable/Customer Service Representative - Immediate/Full Time/Permanent** Link Product Solutions is one of Canada’s leading Distributor of Consumer Products to major retailers worldwide. Based at our head office located in Vaughan, Ontario, we are currently recruiting a full time, permanent Accounts Receivable Representative to join our...
-
Product Support Coordinator
5 months ago
Concord, Canada TCAT Div of Toromont Industries Ltd Full timeThe Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department. Please note this role would operate out of our Reman Bradford location. **As a Product Support Coordinator, YOU will experience**: - Working...
-
Customs & Logistics Specialist
5 months ago
Concord, Canada Arcelormittal Tailored Blanks Americas L Full timeJoin Us in Driving a Safer and Greener Tomorrow as a _**_Lead Material Flow Engineer_**_ at ArcelorMittal Tailored Blanks!_ **Position**:Customs & Logistics Specialist **Location**: Concord, ON **Who Are We?** **So What Do We Do?** Imagine contributing to automotive steel products that redefine safety standards and slash carbon emissions. At AMTB, we're...
-
Product Specialist
6 months ago
Concord, Canada Tycoon Global Trading Inc. Full timeTycoon Global Inc. is looking for a Product Specialist to join our team in Concord, ON. This position will be responsible for the development and execution of product plans, promotions, and marketing campaigns to increase sales and profitability of the company’s product portfolio. **Responsibilities** - Develop and implement new product lines, promotions,...
-
Product Marketing Specialist
3 months ago
Concord, Canada Innoversa Mobile Solutions, Inc Full timeWe’re currently searching for a **Product Marketing Specialist **to join our team. If you’ve got the following skills and work experience, we’d love to hear from you! **SUMMARY** **PRIMARY RESPONSIBILITIES** - Preparing collaterals and marketing material including brochures, presentation slides, white papers, quick guides, user manuals, etc. -...
-
Mining Technology Support Specialist
2 weeks ago
Concord, Canada TCAT Div of Toromont Industries Ltd Full timeThe Mining Technology Support Specialist will act as the regional expert to support and implement Mining technologies. As a key member of the Mining technology local support team, he will be the first point of contact and act as a consultant for his local customers and branch technicians. **As a Mining Technology Support Specialist, YOU will...
-
Product Support Coordinator
6 months ago
Concord, Canada TCAT Div of Toromont Industries Ltd Full timeThe Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department. **As a Product Support Coordinator, YOU will experience**: - Working within one of the safest organizations in the industry where your safety and...
-
Customer Service Specialist
7 hours ago
Concord, Canada Mainline Fire Protection Inc. Full time**Company Background** Thank you for your interest in our company! Mainline Fire Protection is a growing leader in Toronto’s fire protection industry. We provide comprehensive, state-of-the-art fire and life safety solutions tailored to every industry. We sit in the "sweet spot" between large firms and independent contractors, offering the personal...
-
Technical Support Specialist
1 week ago
Concord, Canada Burnco Manufacturing Inc Full time**Technical Support Specialist ( Bilingual English/Korean)** Prodevco Robotic Solutions - Vaughan, ON **Company summary** Prodevco Robotic Solutions designs, builds and sells industrial robotic and CNC cutting equipment for the steel manufacturing industry. The robotic equipment consists of an industrial 6-axis robot for handling the cutting tool, an...
-
Business Development Representative
5 months ago
Concord, Canada Link Product Solutions Limited Full time**Business Development /Inside Sales Representative** **Link Product Solutions Limited** is one of Canada’s leading suppliers of Seasonal and Stationery products to independent and major retailers worldwide. Currently, we are recruiting an experienced **Business Development /Inside Sales Representative** with a proven track record in growing sales,...
-
Graphic Artist
5 months ago
Concord, Canada Link Product Solutions Limited Full time**Graphic Artist - Consumer Packaging Goods industry - Permanent Full Time - Immediate** **Link Product Solutions Limited** is one of Canada’s leading suppliers of Seasonal and Stationery products to independent and major retailers worldwide. Currently, we are recruiting an experienced **Graphic Artist - Packaging** with a proven track record in creative...
-
Inside Sales/business Development Representative
1 month ago
Concord, Canada Link Product Solutions Limited Full time**Inside Sales/Business Development Representative - $55,000 - $60,000 per annum + Commission** **Link Product Solutions Limited** is one of Canada’s leading suppliers of Seasonal, Stationery and General Merchandise products to independent and major retailers worldwide. Currently, we are recruiting an experienced **I**nside Sales & Business Development...
-
Graphic Artist
5 months ago
Concord, Canada Link Product Solutions Limited Full time**Graphic Artist - Consumer Packaging** **Link Product Solutions Limited** is one of Canada’s leading suppliers of Seasonal and Stationery products to independent and major retailers worldwide. Currently, we are recruiting an experienced **Graphic Artist **with a proven track record in **Creative Graphic Design of Consumer Package Goods.** **Benefits of...
-
Product Support Marketing Summer Student
5 months ago
Concord, Canada TCAT Div of Toromont Industries Ltd Full timeThe product support marketing team is engaged in a number of projects and initiatives to drive parts and service sales (digital, counter and through the shop). This role will provide administrative support to the product support leadership team in executing data projects, PCC account creation and linkage, CILG creation, customer segmentation, customer target...