Customer Service Specialist
4 weeks ago
**Company Background**
Thank you for your interest in our company
Mainline Fire Protection is a growing leader in Toronto’s fire protection industry. We provide comprehensive, state-of-the-art fire and life safety solutions tailored to every industry.
We sit in the "sweet spot" between large firms and independent contractors, offering the personal touch of a smaller company while providing the expertise and resources of a larger one.
This is an incredibly exciting time at Mainline—our rapid growth means that those who join us now will play a significant role in shaping the future of our company.
**Why Join Mainline Fire?**
At Mainline, you’re more than a number—you’re a crucial part of a team making a real difference. As a people-first organization, we recognize the strength of diversity. Our priority is to foster a safe, supportive environment where mutual respect and teamwork empower everyone to succeed.
Ready to be part of something impactful? Let’s make a difference in fire protection—together.
**Position Summary**
We’re seeking a **Customer Service Specialist** to lead and enhance our customer experience. This dynamic role combines administrative expertise, strategic problem-solving, and relationship-building. As a key point of contact for customers, you’ll help foster loyalty, resolve complex situations with diplomacy, and elevate our service offerings to new heights.
**Primary Responsibilities**
- Act as the primary point of contact for customer inquiries, providing timely and professional support.
- Handle escalated customer service situations with diplomacy, finding strategic solutions that build trust.
- Proactively develop strong, long-term relationships with customers to encourage loyalty and repeat business.
- Maintain and organize customer profiles, ensuring information is accurate and up to date to support seamless service delivery.
- Collaborate with technicians and office staff to streamline communication and ensure customer needs are met and exceeded.
- Identify opportunities to improve and audit customer service processes, implementing best practices.
- Represent the company’s values and commitment to excellence in every interaction.
**What We’re Looking For**
- Proven experience in customer service, ideally in a leadership or specialist role.
- Exceptional communication and interpersonal skills, with the ability to handle challenging situations diplomatically.
- Strong organizational skills and attention to detail to manage administrative tasks effectively.
- Proactive problem-solver with a strategic mindset.
- Tech-savvy and comfortable using customer management software; experience with service industry tools is a plus.
- A collaborative team player who thrives in a dynamic, fast-paced environment.
- Confident leadership abilities, including the capability to inspire and guide a team toward achieving goals.
**What We Offer**
- **Competitive Benefits**: Industry-leading wages, health and dental coverage, and other perks.
- **Growth and Development**: Tailored training programs, mentorship, and opportunities for career advancement.
- **People-First Culture**: A supportive workplace that values mutual respect, teamwork, and diversity.
- **Team Appreciation**: Regular team celebrations and events to recognize hard work and success.
**Job Types**: Full-time, Permanent
Pay: From $50,000.00 per year
**Benefits**:
- Company car
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 2024-12-13
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