Product Support Specialist

5 months ago

Concord, Canada Reesink Canada Full time

**Reesink Dealership Network**

**Reesink Canada Wholesale**

**Position: Product Support Specialist**

**Location: Remote**

**YOU matter to US If you are looking to join a company of motivated people who make a difference, you've found us If your skills align with our position description below, we are looking forward to hearing from you**

***

**This position is a full-time opportunity**

**Hours: Monday - Friday 8 AM - 5 PM**

**Requirement: Must be eligible to work in Canada**

**This is a remote position**
**Travel to Ontario, Manitoba Saskatchewan, Alberta. Including Eastern Maritime Provinces in Canada**

**Why work for Reesink Dealer Network?**

Working at Reesink Canada Wholesale, an Operating Company under Reesink Canada you be part of a winning and growing team; We are one of the largest agricultural equipment distributors in Canada. Providing first-in-class customer service and sales to build long-term relationships. Reesink Canada is a dealer that represents product lines from the AGRIFAC (Original Manufacture Equipment) OEM.

**The Opportunity**:
***

While focusing on delivering the highest level of customer service the Product Specialist provides on-site technical support for OEM machines in an assigned geographical territory. The Product Support Specialist grows and solidifies farmer and dealer relationships by communicating, training, educating, and developing strategies focused on OEM equipment and agronomic solutions. The position's duties include in-field technical assistance, sales support, project management, customer demonstrations, and the execution of marketing activities to maximize engagement. Extensive travel is needed, including average weekly overnight stays of up to three nights per week.

**In a typical day, YOU Will**:

- Other duties may be assigned._
- Strengthen dealer and user relationships to promote, recommend, and optimize OEM products and solutions, as well as meet the current agricultural trends within the assigned territory
- Provide infield specialized help to dealers and users for optimal machine operations and increase technical knowledge with planned training programs
- Supporting the product development process and prototypes during the transition to series production
- Responsible for retrofit programs, technical updates, and preparation of documentation
- Roll out and train dealers on OEM portal and service information system
- Coordination of all warranty claims within the assigned territory
- Prepare sales and stocking plans for parts of all OEM product lines
- Generate ideas and solutions through solid customer relationships
- Follow up on customer needs by regular communication within the team

**Minimum Skills and Qualifications**:

- Experience with AG equipment and service functions is necessary
- Knowledge of the AG industry and dealer networks is required
- Strong technical acumen including electronics and precision farming
- Technical education or technical work experience
- Excellent communication, negotiation, and conflict-resolution skills
- Self-starter, ambitious & motivated with the ability to work in a team
- Advanced computer skills such as Microsoft Office Suite
- Two years of higher education or equivalent relevant work experience
- Valid driver’s license and passport

**Compensation**:
This is a salary-paid position based on experience and education. Our benefit package includes Health, Dental, Vision coverage, Life Insurance, Short-Term / Long-term Disability Insurance, an employer-matched Retirement Savings Plan, and three weeks of paid vacation per year.

**About Reesink Canada Wholesale**

***

We go beyond selling, leasing or renting equipment. In fact our core business is providing service, support and training during the life cycle of the equipment. Without dedicated distribution networks, we ensure local maintenance, repairs and supply of (original) parts to maximize equipment uptime and minimize the total cost of ownership for our customers.

**About Reesink Canada**:
Reesink Canada Holdings is a subsidiary of Royal Reesink, a Dutch company that started in 1786 as a blacksmith and has evolved into one of the largest equipment suppliers internationally.Canada is one of the main markets for Royal Reesink. We believe that both the agricultural and construction equipment market have big potential in Canada. That is why a Reesink Canada Holdings was founded as a dedicated entity for all Canadian activities.This provides an excellent match with Royal Reesink’s growth strategy, which is based in part on growth with existing brands in new markets.Royal Reesink has been representing CLAAS for over 65 years in the Netherlands and also represents CLAAS, HORSCH and MACDON in Kazakhstan. There are significant similarities between Western Canadian agriculture and agriculture in Kazakhstan, and therefore synergies can be realised.

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