Field Support Specialist

6 months ago

Concord, Canada Mirion Technologies (Canberra CA) Ltd Full time

**Core Duties/Responsibilities**:

- Perform hands-on equipment troubleshooting and repair in the field and in the Concord factory, as applicable.
- Provide customer support in the installation, modification, training, consulting, and repair of complex computer based nuclear research instrumentation.
- Provide engineering and consulting support for nuclear power plants, laboratories, educational and homeland security customers.
- Training the end user on the basics of operation and routine maintenance.
- Provide customer with information on the theory of operation, design, and disassembly, as well as handling common and complex diagnoses and troubleshoots of the various products.
- Conduct training presentations, product demonstrations, and hands-on instruction.
- Maintain good customer relations and customer satisfaction by serving as the company liaison on administrative and technical matters for assigned projects.
- Complete and maintain detailed records of all technical problems using the company's database.
- Support the product improvement lifecycle with objective evidence of product performance in the field.
- Responsible for regional business development efforts in coordination with other team members to secure new support contracts and other growth opportunities.
- Create, maintain and update technical literature on the platform.
- Support internal departments as requested within the service function.
- Perform other duties as assigned.
- Work as an Internal Service Tech for the site products.
- Handle direct customer questions which fall under the normal scope of the Service Tech role.
- Participate in technical requirement reviews for site orders.
- Work with Project Management & Engineering with regards to technical issues.
- Take on inquiries that go to Manufacturing Engineering & Engineering departments - service requirements/questions.
- Responsible for the field installation instructions such as Upgrades to RTM860 and other monitors.
- Write service bulletins with guidance from Engineering or Production.
- Perform other duties as assigned.

**Skill/Knowledge & Other Requirements**:

- Minimum 1 to 3 years of experience servicing in a highly technical environment or related industry.
- College/Post-Secondary Degree in Electronics, Nuclear Engineering or equivalent.
- Must have technical acumen preferably in Electronics, Mechanical or Science/Physics background.
- Ability to conduct presentations.
- Exceptional oral and written communication skills to communicate effectively with all levels within the organization and with external stakeholders.
- Good listening skills.
- Strong interpersonal, organizational skills along with strong analytical and problem-solving abilities.
- Strong computer skills in a Windows environment and Microsoft Office.
- Ability to read and understand technical drawings.
- Well-disciplined, self-starter with an enthusiastic and entrepreneurial spirit.
- Logical and analytical in approaching solutions to complex problems.
- Exceptional time management skill.
- Able to build and maintain relationships with corporate departments and customers.
- Able to work efficiently as a part of a team as well as independently.

**Other Skills/Knowledge**:

- SAP.
- Thorough knowledge and proficiency of Mirion Technologies products and software.
- Knowledge and experience in Nuclear Physics and Radiation Principles.
- 1 to 3 years of experience in a technical/customer service position involving complex system troubleshooting and resolution at modular and/or component level.
- Basic knowledge of Autodesk tools.
- Electronic and mechanical components background is an asset.
- Must have a valid driver’s license.

**Experience**: Required
- 1 to 3 years of experience in a technical/customer service position involving complex system troubleshooting and resolution at modular and/or component level.

  • Field Sales Support Specialist

    6 months ago

    Concord, Canada White Cap Canada Full time

    A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving...

  • Technical Support Specialist

    1 month ago

    Concord, Canada Burnco Manufacturing Inc Full time

    **Technical Support Specialist ( Bilingual English/Korean)** Prodevco Robotic Solutions - Vaughan, ON **Company summary** Prodevco Robotic Solutions designs, builds and sells industrial robotic and CNC cutting equipment for the steel manufacturing industry. The robotic equipment consists of an industrial 6-axis robot for handling the cutting tool, an...

  • Administrative Support Specialist

    2 weeks ago

    Concord, Ontario, Canada VM Food Group Full time

    VM Food Group is seeking a highly skilled Administrative Support Specialist to join our team. About Us We are a fast-growing company in the manufacturing industry, specializing in oatmeal and other hot cereal products. Our goal is to deliver innovative solutions to businesses of all sizes across North America.Job Summary As an Administrative Support...

  • Product Support Specialist

    6 months ago

    Concord, Canada Reesink Canada Full time

    **Reesink Dealership Network** **Reesink Canada Wholesale** **Position: Product Support Specialist** **Location: Remote** **YOU matter to US! If you are looking to join a company of motivated people who make a difference, you've found us! If your skills align with our position description below, we are looking forward to hearing from you!** *** **This...

  • Human Resources Generalist

    2 weeks ago

    Concord, Ontario, Canada Toromont Cat Full time

    We are seeking a highly skilled Human Resources Generalist to join our team at Toromont Cat. As an HR Support Specialist, you will play a crucial role in providing excellent front-line support to our employees and contributing to the success of our organization.Job DescriptionThe HR Support Specialist is responsible for delivering high-quality HR services to...

  • Customer Support, Product Specialist

    6 months ago

    Concord, Canada The Kitchen Barista Full time

    **Job Title: Customer Support Specialist** **Location: The Kitchen Barista** **About Us**: We are dedicated to enriching the coffee experience for our customers by offering premium quality products and exceptional service. We foster an innovative and collaborative work environment where your expertise and ideas are valued. Join us in our journey to become...

  • Nuclear Radiation Monitoring Field Support

    6 months ago

    Concord, Canada Mirion Technologies Full time

    **Job Summary**: **Core Duties/Responsibilities**: - Perform hands-on equipment troubleshooting and repair in the field and in the Concord factory, as applicable. - Provide customer support in the installation, modification, training, consulting, and repair of complex computer based nuclear research instrumentation. - Provide engineering and consulting...

  • Field Service Technician

    7 months ago

    Concord, Canada Fp Canada Full time

    _Field Service Technician _ For over 90 years Francotyp Postalia has been operating internationally, and for over 21 years we have been simply known as FP. Innovative and technologically advanced mailing machines since 1923. We are looking to hire an experienced Field Service Technician to look after the service and maintenance needs of our customers within...

  • Mining Technology Support Specialist

    2 months ago

    Concord, Canada TCAT Div of Toromont Industries Ltd Full time

    The Mining Technology Support Specialist will act as the regional expert to support and implement Mining technologies. As a key member of the Mining technology local support team, he will be the first point of contact and act as a consultant for his local customers and branch technicians. **As a Mining Technology Support Specialist, YOU will...

  • Marketing Vice-president

    3 months ago

    Concord, Canada Club Support Inc Full time

    Work Term: Permanent - Work Language: English - Hours: 35 hours per week - Education: Bachelor's degree - Experience: 5 years or more - Management science - Marketing/marketing management, general - International marketing **Supervision**: - 5-10 people **Computer and technology knowledge**: - MS Excel - MS Office - MS Outlook - MS Windows - MS Word **Area...

  • Inventory Specialist

    3 months ago

    Concord, Canada Duplium Corporation Full time

    **Inventory Specialist** **Job description** Duplium has been in business for over 25 years and currently offers a complete range of services, including custom print-on-demand, packaging, assembly, design, advanced e-commerce fulfillment solutions and merchandising. We continue to grow and develop leading-edge printing technology to provide our customers...

  • Field Service Supervisor

    7 months ago

    Concord, Canada TCAT Div of Toromont Industries Ltd Full time

    Our Field Service Supervisor is a key customer contact providing efficient, knowledgeable and professional customer service both personally and through strong team leadership. This leader is responsible for also providing direction to the Field Service Team ensuring consistent implementation of policies and procedures in conjunction with corporate directives...

  • Electrical Service Field Specialist

    1 week ago

    Concord, Ontario, Canada Pack-Smart Inc. Automation Full time $30 - $42

    Pack-Smart Inc. Automation is a dynamic company that offers a unique opportunity to assemble control panels and wire cutting-edge automated packaging machinery. We are seeking a skilled individual with hands-on experience in electrical service field work.We value collaboration, learning, and inclusion as key components of our team's success. As a Field...

  • Field Service Technician

    6 months ago

    Concord, Canada Acara Solutions Full time

    Acara is looking for an Automation Field Service Technician to join our client in Concord, ON. The **Field Service Technician **will be primarily responsible for the installation and commissioning of custom industrial robots, and associated automation such as vision inspection systems, stackers, conveyors, and case packers at customers factories servicing...

  • Supervisor, Field Services

    6 months ago

    Concord, Canada Innoversa Mobile Solutions, Inc Full time

    We are seeking an experienced and dynamic individual to join our team as a Supervisor of Field Services. The supervisor will be responsible to develop and execute effective operation and maintenance (O&M) processes to meet the service needs of the company products - once deployed in the field - to ensure solution performance, and drive customer satisfaction...

  • Field Human Resources Generalist

    2 weeks ago

    Concord, ON, Canada Toromont Cat Full time

    The HR Specialist is an important member of our HR team, providing excellent front line support to our employees on day-to-day questions as well as providing support to our HR Business partners on administrative and procedural functions, while building their skills as an HR professional. Working for the best in class equipment dealer and with the premium...

  • Field Service Technician

    7 months ago

    Concord, Canada Acara Solutions Full time

    Acara is looking for an Automation Field Service Technician to join our client in Concord, ON. The **Field Service Technician **will be primarily responsible for the installation and commissioning of custom industrial robots, and associated automation such as vision inspection systems, stackers, conveyors, and case packers at customers factories servicing...

  • Bilingual Field Service Technician

    6 months ago

    Concord, Canada Francotyp Postalia Full time

    _Bilingual Field Service Technician (English - French)_ For over 98 years Francotyp Postalia has been operating internationally, and for over 21 years we have been simply known as FP. Innovative and technologically advanced mailing machines since 1923. We are looking to hire an experienced Field Service Technician to look after the service and maintenance...

  • Electrical Systems Specialist

    1 week ago

    Concord, Ontario, Canada Pack-Smart Inc. Automation Full time

    Electrical Systems SpecialistWe are seeking an experienced Electrical Systems Specialist to join our team at Pack-Smart Inc. Automation. As an Electrical Systems Specialist, you will be responsible for the assembly of control panels and wiring of cutting-edge high-speed automated packaging machinery.The ideal candidate will have 4+ years' experience with...

  • Customer Support Specialist

    2 months ago

    Concord, Canada SharpLight Technologies Full time

    **Company Description**: With great pleasure, we introduce to you the SharpLight Technologies Family. Over 20 years ago in Rishon LeZion, we envisioned creating a unique brand centered around pioneering proprietary and revolutionary medical aesthetics technologies that would change people’s lives, and that we did. While adopting the highest standards in...